AI Review Summary
Based on 94 reviews
The reviews describe consistently positive experiences with NewSmileLife, highlighting helpful and patient staff, a smooth and easy process, and professional service. Multiple customers specifically praise team members such as Lou, Kokob, Ivy, and Joanna for their friendliness and effectiveness. Some long-term customers report issues with delayed treatment, communication delays, and problems with retainers and refunds.
What customers love
- Smooth and easy process
Common concerns
- Expensive pricing
- Delayed treatment timelines
- Retainer quality issues
- Refund issues
Last updated 3 weeks ago
A
Anna-Maria Karma
Alfa was so incredibly helpful and persistent to get my aligners remeasured and sent out to asap Excellent customer service 5 stars Thank you
D
Dan
Ivy is great
Ivy was very patient and very helpful in our interaction today She made sure I was doing it correctly and produced the highest quality
B
Bram
With the help of Lou
With the help of Lou the process was a straightforward and easy process Lou was amazing and a great person to have to show me how to properly complete my impressions
J
josh toogood
Visited Oxford street office
Visited Oxford street office Koko was amazing Was no pain and done a quick scan looking forward to getting the retainers thanks
O
Owen Hazle
Fantastic Alternative To Invisalign
Fantastic Alternative To Invisalign I first went with NewSmile in July of 2023 I had crowded and twisted bottom teeth and overlapping top teeth I was also coming off the back of a wisdom tooth and rear molar extraction and this motivated to get my teeth perfect I was originally sent an impressions kit although now they do 3D scans i had an amazing experience with the impressionist over the phone Around two months later I received my first set of aligners they fit perfectly but i wasn t able to bite all the way i had an orthodontist from NewSmile who i was able to ask questions to and they assured me it would settle which it did a few days into my first set from there it was smooth sailing every set fit perfectly and i had bi-weekly check-ins via an online form that i was then given feedback on Towards the final sets i had some issues with my touching points which the orthodontist reassured me would change and was very swift in replying to me I have also had a check-up scan at the end with Koko due to me joining prior to the 3D scans being available she was also fantastic and was able to consult me on any questions i had Now a couple extra steps to go but I would recommend to anyone looking to improve their smile
T
Tim Buckley
Lou was very helpful
Lou was very helpful We did a few practice rounds to boost my confidence then I think we got four successful impressions Fingers crossed Thanks Lou
T
Tina
Had a wonderful experience for the
Had a wonderful experience for the impression appointment My consultant was great and she also shared a power point with visuals to walk me through the steps Great job
R
ReRe
Friendly AND Knowledgeable
This is a great company giving patients great opportunities to look feel their best NewSmile is affordable simple to use follow and work with prompt responding I truly appreciate the orthodontic treatment received from them Supporting attendees like James and Julie to name a few made the experience much more reassuring which built trust and confidence of the process Wonderful People Wonderful experience Wonderful company I love my NewSmile THANK YOU
S
Steve
Made to Feel at Ease
From the first call to Angel I was made feel at ease I was very self worried about my teeth but Angel made me feel relaxed and was extremely knowledgeable HIGHLY recommend Newsmile to anyone
C
Charlotte Connell
Kokob the star
I met Kokob today for my scan and she was so lovely and chatty She was so great at telling me about the process and really personable Highly recommend Looking forward to getting my retainers soon