Newsmilelife Reviews

NewSmile™ Clear Aligners To Straighten Teeth At Home

newsmilelife.co.uk
3.91
94 reviews
Great Rating
Based on 94 user experiences

Rated 3.91 out of 5 by 94 Happy Customers

63.8%
9.6%
2.1%
3.2%
21.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 94 reviews

The reviews describe consistently positive experiences with NewSmileLife, highlighting helpful and patient staff, a smooth and easy process, and professional service. Multiple customers specifically praise team members such as Lou, Kokob, Ivy, and Joanna for their friendliness and effectiveness. Some long-term customers report issues with delayed treatment, communication delays, and problems with retainers and refunds.

What customers love
  • Smooth and easy process
Common concerns
  • Expensive pricing
  • Delayed treatment timelines
  • Retainer quality issues
  • Refund issues

Last updated 3 weeks ago

A

Koko was absolutely incredible

Koko was absolutely incredible She made me feel relaxed and at home She was a laugh and even though my wisdom teeth were quite hard to scan we did it together I can t recommend her highly enough Thank you so much
A

Great customer care

Julie has been a consistent point of contact during my initial and subsequent refinement treatment She takes the time to read and understand issues that I have raised and responds in a prompt and helpful manner seeking to address my concerns
C

Had my impressions session with Ivy

Had my impressions session with Ivy from NewSmile She was absolutely brilliant very accommodating and helpful Ivy was patient with me in explaining and showing how to get the best impression Truly an asset to NewSmile
M

Brilliant

Visited Oxford Street Office and great service from Kokab Very personable and keeps you at ease whilst being a professional at her job 5 5
P

Great Experience

Visited the Oxford Street office for a scan today Great service from Kokob put me at ease and did a wonderful job with my difficult teeth Would highly recommend Can t wait to see the aligners
P

Best experience during my scan

Had the best experience at my scan appointment The process wasn t too long and the lady who performed the scan was welcoming and made sure I was comfortable at all times Highly recommend to anyone seeking an alternative to Invisalign
R

3D scan in London

Had an appointment with Kokob in London who did a 3D scan She was super friendly assuring and I would recommend the scan over doing the impressions as more accurate and easier Thank you
M

Joanna is awesome

Joanna is the best customer service person I ve ever interacted with She s unbelievably tentative and helpful Wasn t even sure about going through with my purchase but her quick responses and thorough responses convinced me
J

I visited Oxford street for my 3D scan

I visited Oxford street for my 3D scan which was conducted by Kobub she was incredibly friendly and helpful I would recommend anyone to see her to get there impressions done
P

Great experience

Great experience Ivy made sure to make me feel comfortable from the start Easy process that didn t take long at all Wonderful company I would recommend to anyone looking for similar treatments

About Newsmilelife

Clear aligners to straighten teeth delivered to your home. 75% less cost than braces, dentist & orthodontist directed. FREE retainers & professional whitening.

United States

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