Newsmilelife Reviews

NewSmile™ Clear Aligners To Straighten Teeth At Home

newsmilelife.co.uk
3.91
94 reviews
Great Rating
Based on 94 user experiences

Rated 3.91 out of 5 by 94 Happy Customers

63.8%
9.6%
2.1%
3.2%
21.3%
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AI Review Summary Based on 94 reviews

The reviews describe consistently positive experiences with NewSmileLife, highlighting helpful and patient staff, a smooth and easy process, and professional service. Multiple customers specifically praise team members such as Lou, Kokob, Ivy, and Joanna for their friendliness and effectiveness. Some long-term customers report issues with delayed treatment, communication delays, and problems with retainers and refunds.

What customers love
  • Smooth and easy process
Common concerns
  • Expensive pricing
  • Delayed treatment timelines
  • Retainer quality issues
  • Refund issues

Last updated 3 weeks ago

A

The overnight aligners have been great

The overnight aligners have been great and affordable I had a slight hiccup with creating the moulds but NewSmile sent me to a nearby dentist to have a scan so it was rectified quickly I m really pleased with the results
J

My experience with New smile has been great

My experience with New smile has been very positive my only disappointment was my final retainer didn t last very long and I had to pay out quite quickly for a stronger one which took a few weeks to be delivered But my teeth look great and I would definitely recommend this company
V

Very good product

The product is great and I was happy with the final results The only thing I would say is that New Smile could try to deliver a little more expediently I had to wait for my aligners for more than 3 months and I had to make several calls to check on the progress However their customer service is very friendly and generally responds within 24 hours On occasion and to my puzzlement I was addressed as John rather than my name but generally I would recommend their product service but do not expect miracles
H

I now have my trial aligners and they

I now have my trial aligners and they fit perfectly I cannot wait to see my treatment preview and get the rest of my aligners The communication is very very slow which is frustrating however they do come through in the end I will leave another review when I receive my full treatment plan
S

Fabulous customer service

I have yet to receive the product but the customer service I received in the process of ordering and finding out what was right for me was A Joanna answered my questions and was extremely helpful with proving me the link to get me in the right direction for which retainers were right for me I received an email back very promptly after sending my initial email and communication continued to be efficient throughout the process Thank you so much to Joanna
L

Ivy stuck with me

Ivy helped me with my impressions from the beginning She is very patient and knowledgable We had a few false starts not her fault but she explained why we needed to redo and new kits were sent free of charge She explained what happens next and I feel she is a very good representative for the company Can t wait till I get my aligners
A

I visited Oxford Street today

I visited Oxford Street today and the lady was very professional kind and patient with me She helped me to relax in the consultation process which helped to make it successful Thank you
T

Lou T

Lou T was excellent at helping me and giving me great feedback and advice during the consultation and retainer tray fitting She was very friendly and professional I was even having a hard time logging in and she gave me a call to see if she could help She was very patient and kind
S

Great face to face experience

I visited the Oxford St location and had a great experience Kokob was very friendly and talked me through the whole process and made sure I was feeling comfortable before we started the scan Overall it was a great experience and I would recommend people coming to get the scan here rather than send in impressions
C

Professional has patience

Ivy has helped me with so much patience She welcomed me on every phone call asked me how my day had been I belive she is a wonderful employee and asset to the company Very kind pleasant understanding Communication skills superb

About Newsmilelife

Clear aligners to straighten teeth delivered to your home. 75% less cost than braces, dentist & orthodontist directed. FREE retainers & professional whitening.

United States

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