Ovh Reviews

Cloud Computing Web Hosting OVHcloud UK

3.74
110 reviews
Great Rating
Based on 110 user experiences

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AI Review Summary Based on 110 reviews

The majority of reviews highlight excellent customer service, with frequent mentions of helpful and responsive support staff such as Oliver and Adam. Positive experiences include fast issue resolution and professional assistance. Some reviews note problems with specific services, such as VPS reliability, domain transfers, and billing issues. A small number of critical reviews mention poor support, billing disputes, and service outages. Overall, customer sentiment is positive, particularly regarding support, while product reliability and billing practices show mixed feedback.

What customers love
  • Quick issue resolution
  • Professional assistance
Common concerns
  • VPS reliability issues
  • Billing disputes
  • Domain transfer problems

Last updated 2 months ago

W

Oliver helped me when I lost my mobile

Great and helpful staff Thanks to Oliver
A

Helpful Support from OVH

Thanks to Oliver that manage to solve my problem in few minutes
D

Excellent customer service

Oliver helped me when I lost my mobile and my account was locked I appreciate calling me and removing two factor autentication
N

This is the best company

I have been with OVH for over 5 years hardly have any problem and when issues occur I get a quick turn around Although the last issue I had took a bit longer and partly my fault too I did not understand the upgrade of one of the service I was using As soon as I get to the right person my problem was solved Not sure if its okay to mention names here but there is one Oliver at OVH who is very helpful and don t shy away from problems until it resolve Thanks a lot Oliver Also to mention that OVH DDOS protection and hackers protection is very good and I get notified every time there is someone trying to login to any of my servers If you ve been hacked before you will understand the importance of this feature
T

OVH is very bad

Ovh is not anymore like 5 years ago the support chat don t know how to talk the services in special dedicated servers no working the ips from the server was on blacklist I don t reccomend ovh anymore
S

Worst quality VPS I have ever bought

Worst quality VPS I have ever bought Every 24 hours the vps goes offline for no reason I asked for help to fix the problem or replace the vps or refund my money but none of them accepted Advice to anyone who sees this review of mine never buy anything from ovh and don t lost your money
M

OVH is been the problem waste of time and burocracy

We re in a critical situation this is an EMERGENCY Our Sharepoint NOT-hosted with OVH has been inaccessible since last wednesday our person was overseas in a remote location and call OVH on Thursday when he contacted OVH there was no assistance provided you told us we cANCEL THE licence and we lost our data OVH directed us to Microsoft and we ve contacted them twice However Microsoft s technical team can t assist without our admin login credentials which OVH holds We reached out to you on Friday Fernando issued a ticket but we haven t received any updates microsoft technical support cant help us to recover the data but they can give us access to the sharepoint as sharepoints dont get delete it We have not provide any support at all 1 No assistance in recovering Sharepoint whether with OVH or otherwise 2 No support in obtaining our admin login credentials to seek help from Microsoft This is an emergency and we need a resolution today It s been since Thursday and we re yet to receive any help Urgent action is required
F

Navigating Chaos A Disheartening Experience with OVH s Lack of Support and Communication

We at Imagine Experiences have recently encountered significant challenges with OVH in the UK Despite reaching out for assistance over the past 7 days our concerns have not been adequately addressed The response time has been notably delayed taking 5 days to receive a solution that did not align with the problem we presented The loss of data and sharepoints associated with our license has added considerable complexity to our situation OVH s claim that the issue falls outside their scope of support despite Microsoft s willingness to assist is both perplexing and frustrating The requirement for an alternate email created by OVH during the account setup has been communicated to OVH but unfortunately our requests have been met with silence Raul among the individuals we ve spoken to was the only one who demonstrated an understanding of the urgency of our situation and provided a level of customer service that met our expectations Regrettably this positive interaction was not reflective of the overall service we ve received Despite Microsoft s recommendation to seek the required information from OVH our attempts to obtain the necessary details have been met with non-responsiveness It s disheartening to find such a lack of communication and support especially in an emergency scenario In conclusion based on our recent experience we cannot recommend OVH for their services The issues we ve encountered from delayed responses to an unhelpful resolution have left us questioning the reliability and customer-centric approach of OVH
U

VPS - Kernel panic

after I made the payment they ve told me it is in kernel panic mode and I have to pay someone to sort it out Obviously they ve done something to it when it was shutdown but they don t take responsibility worst customer services and vps services I don t recommend
U

TERRIBLE SERVICE

TERRIBLE SERVICE TERRIBLE EXPERIENCE

About Ovh

OVHcloud offers more than 80 open and reversible services with the best price-performance ratio including domain names VPS dedicated servers IaaS and PaaS cloud

United States

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