Ovh Reviews

Services are OK And cheap Service is truely awful not a soul in their service department seems capable of understanding a question or communicating an intelligible answer You just get the run around whether the problem is technical or billing perhaps there s a language barrier perhaps they re just not well enough trained or so over worked they can t dedicate any time to a call Either way if you expect a supplier to provide support this isn t the supplier for you

A good few years ago now I had a machine with them which was running great through their Kimsufi range I was running a few VMs on it and I kept up with all my bills necessary until one day my machine was completely turned off regardless to whether they were properly supporting me due to incoming attacks I mistakenly renewed 3 months and only got 2 weeks out of these 3 months and was not refunded I spoke about this on their community forums and even other people were arguing with their staff team saying how unfair it was - wish I took the situation to small claims court when I had the chance I have however been using OVH s SoYouStart range not Kimsufi a lot more lately and they now have DDoS protection and a good selection of servers with so little issues I rarely need to contact their support but when I do it is usually a 12-24 hour response per ticket Seeing as Kimsufi s and SoYouStart s support are both managed by OVH I will assume that this is the same for all ranges If they were to compensate me for the issue in the paragraph above I can easily make this a 5 star especially as it was over 5 years ago now but until then I really am dissatisfied with how money appeared more important to them back then rather than assisting to resolve my issue

Have about 7 servers with this company from dedicated to vps and game servers This includes their So you start brother Never had down time never really had issues bar once And it s still not fixed We re talking 5months on with their snapshot backup Opening a support ticket is near on useless the staff are idiots who don t read and the lead time to a ticket takes forever they usually end up forgetting about your issue anyway Opened another ticket for my dedicated about a DDoS attack and 5 days later got a reply

Not a fan of renewals always going into manually reviewing pending like my services renewed or activated instantly

I recently transferred a uk domain over to OVH as their domain prices are very reasonable The domain currently seems to be stuck in no-man s land the tag change has occurred but the acceptance email never came and worst of all their support is non-existent - no replies to tickets after more than a week Update After posting my initial review to TrustPilot I was contacted by OVH support and my issue was resolved very quickly and efficiently so I ve increased the rating accordingly It s a shame though that it took a review on Trustpilot to galvanise OVH into action in the first place

UPDATE 2019-07-21 Back to 3 I think this is finally resolved now UPDATE 2019-07-10 Decrease back to 1 After what I thought was a satisfactory solution the payment has been taken a second time UPDATE 2019-07-08 Increase to 3 stars OVH seem to have resolved my queries below and I am currently working with them to ensure this situation doesn t happen again They ve answered my questions but haven t in all cases given the answers I was looking for Given that they ve reached out to me though provides hope that things will improve ORIGINAL REVIEWContinue to invoice cancelled services I have this morning received an invoice for a service that was cancelled on Thursday portal confirms the cancellation Also no response to the ticket I raised on Thursday related to the cancellation Raised a new ticket this morning but I doubt that ll get responded to and billing support is Monday-Friday only If they don t refund the invoice I ll be asking my bank to issue a chargeback

UPDATE 14 02 2020 Support times unfortunately haven t improved This is such a shame as the actual hardware is good Take ticket 6560184731 for example Mid way through there was a 10 day gap before anyone from OVH replied to me - 10 days Exactyl 24 hours ago I raised 8277509454 and haven t had a reply yet I m currently having to give them a nudge on Twitter as I see many other OVH customers are doing too If OVH could get there response times to more of the standard 3 - 4 hours I d have no issues UPDATE 09 12 2019 Support times are definitly slow see ticket 9968231978 as an example I last replied 06 12 2019 12 34 it s now 09 12 2019 10 54 with no sign of a reply It s a shame to be honest as the actual server is very good However support is just much a part of entire package as the actual hardware As a result I lowered the rating to 3 5 I manage a clients hosting account where they use OVH The client has a VDS and massively overpowered dedicated server The dedicated is insanely powerful possibly more powerful than any PC I ll ever own Even though the server is 100 unmanaged I m still blown away by how cheap it is Support is average if not a little on the slow side typically 1 day plus for replies Have given 4 stars as their hardware is so powerful yet the prices are extremely low

The prices are excellent and the service is decent support is unfortunately non existent even for billing issues Would only use on non-priority projects

Good services and prices if you know what you are doing Awful technical support Slow responses Don t read your ticket properly and so send completly inappropriate standard answers I have never actually had them help or solve a problem in several years of being a customer I ve always given up or solved the problem myself

I had an issue with a recently installed KVM I can t blame nobody for a hardware problem but yes to connect it and do not check if it is working or not When I raised an incident ticket again the problem was not checked despite expressly specifying it and I back to lose time until to insist to check it Luckily the aftercare was good