Pearsonvue Reviews

I booked an exam on the 14th of April and I paid the cost of the exam 475 I did and passed the exam On the 17th of April Pearson Vue charged me AGAIN on my bank account for the same exam other 475 I have been trying via phone and email to let them know that they charged me two times for the same exam but the experience is terrible No one is able to help and after 6 days I still have got no refund of my moneys I will start legal actions against them next week DO NOT use Pearson Vue the worse experience I have got ever the worst customer support and the worst company for testing

They are stealing money from people they took me out of the exam because I moved too much and couldnt appeal or do anything they just steal your money 200USD that I dont have and now I cant do the exam again What an awful company bunch of thieves

This company is horrible Avoid at all costs Their only concern is money and their customer service is horrible These people are wicked

I was connected the Sunday at 3 00pm 30 minutos before my exam was supposed to start Then the supervisor told me that I couldn t use my headphones with volume 300 as a speaker I told him that if i do that i wouldn t be able to hear him then he made me lose my time showing him my room even under my bed Then he told me to restart my device and put a code to start the exam He sent me the same code to register but it was already the 3 45pm so I couldn t register I tried to call to support but they are only availiable from monday to sunday with more than 20 people in queue The worst experience

Awful service their customer service is to pass you around they put a number on their website when I called it told me to go on their website then hung up Tried so hard to get another number they are call center from India spoke to 3 people they all have broken English we were struggling to understand them No body care or want to help you do NOT pay for this company You wont get your money back or get the service you expect when you pay for it

Almost had a good experience Right up until I got to the video proctor and the Live Proctor auditor says using a headset and mic isn t allowed I passed all the system tests multiple times days in advance If a headset mic combo is not allowed then it should detect and not allow them during that part of the system check or AT LEAST STATE in the mic and speaker sound check that these CANNOT be headsets w mics I am not certain WHY a headset and mic aren t allowed But it should be INFINITELY more clearly explained and warned I had to cancel my exam and reschedule for an in-person exam at a test center because I didn t have speakers and a separate mic system to take the exam with

Think before you purchase their exams test certification they will reject your test with silly reasons and your money will be wasted I have scheduled a exam but they didn t allow as they wanted ALL your ID cards even they don t reschedule your exams and money is just wasted

Horrible service Was turned away from my exam due to NOT incorrectly putting my middle name as a first name And of course having to pay the exam fee again In addition to this after looking for a phone number for a long time for customer services got to speak to a person the line was so bad that I had to hang up as simply couldn t understand his bad English never had to do that before during my 15 years here I ve emailed their customer services multiple times and simply no answer whatsoever Not even an automatic response

Paid proctored exam 160 proctor collect all data including phone number in order to contact me if some goes wrong during the session exam duration 150 minutes after the first 30 to 40 minutes I have already answered at almost 70 of questions suddendly the connection drops the interface does not let you access your network connections I wait no one calls the exam close itself after 2 minutes without connectivity no one call me I try to interact with the website chat and customer care phone number none of them is able to put me in contact with the proctor and they open a case 3-5 business days to answer UNBELIEVABLEProctor disappeared not reachable not able to restart or resume the exam worst service I have ever seen and I have dozen of certifications achieved already I have spent 10 calling the UK customer care number 800 numbers are not reachable via mobile and the only landline one in europe is in UK 20 minutes call in order to open a case which last 3 to 5 buiness days to be handled Other exam vendors such as PeopleCert have real proctors that handle the exam experience from top to bottom being in charge from minute 0 to the end assisting customers Both the customer rep apologized for the inconvenience but they did not solve the issue at the time it was happening Exam appointment time 8 15 GMT exam real start time 8 25GMT exam duration 150 minutes exam interruption at roughly 9 05GMT I was able to talk with the representative only at 9 15GMT after waiting 10 minutes on the web chat queue I decided to switch to the customer service number which is not exactly super simple to find on the website finally while I was dealing on the phone even the web chat queue arrived at the point of handling my request I can t accept at all of having my exam fee lost for a drop in connection while the proctor did not do 1 thing to address the issue she totally disappeared Case numbers 0235985102359860Edit 10 11 2018Deadline to answer 3-5 business days is already over I have got standard emails answer Thank you for contacting Pearson VUE We understand you are anxiously waiting for our reply and we kindly ask for your continued patience We apologize for any inconvenience and will be in touch soon If you have any further questions please contact us again From my side I don t see any real move in any direction I will keep the post updated so I can show you how issues are handled PersonVue Edit 14 11 2018After 12 days since the case has been opened and multiple attempt to have an update after the 3 to 5 business days answer threshold I have finally got the opportunity to attend again the exam I feel happy about that but it s just the perception because looking at how much time I spent and how much I got angry for it well it s not definitely a victory By the way I hope the proctor role and responsabilities within Pearsonvue will be improved Thank you

6 12 20 I ve used them before and no hassle however this time around I m quite irritated at scheduling my test I ve already scheduled a NREMT exam and was emailed to reschedule it When I call they are closed until Monday and I ve tried getting in contact with them via the online chat but after waiting for 20 minutes I see I m kicked off I try again again I wait 20 minutes and am kicked off I m trying to reschedule my exam that s currently for next Thursday It s quite irritating to comply with your deadlines as well as others if I can t get through I would reschedule it myself but no other months or dates are shown I try other testing sites and the same thing happens 6 16 20 I ve tried online chats but it always disconnects after 20-30 minutes Yesterday and today I tried calling today I was able to get in touch with someone My first time calling today I was on hold about 15 minutes before someone answered she was nice friendly tried resolving my problems We were talking and then when it got quiet I figured she was looking up testing sites my phone was still on the line I checked again and again no reply After an hour of waiting on the phone you don t want to hang up because just getting through is tough I was connected to the NREMT call center Where my call was hung up on because due to the high call volume they aren t accepting calls The girl I originally spoke with at Pearson Vue never came back on again with me to check or let me know the status My second time calling Pearson Vue I was on hold over 35 minutes I hung up My third time calling Pearson Vue today I was again on hold a while almost 40 minutes I finally heard it start to ring after a few minutes of it ringing a man answered and helped me He tried to reschedule my test but my authorization to test is expiring and th dates he gave me were months out I m awaiting reply from the NREMT how to move forward Getting ahold of them has been equally tough