Pearsonvue Reviews

Computer-Based Test (CBT) development and delivery :: Pearson VUE

pearsonvue.co.uk
3.02
81 reviews
Average Rating
Based on 81 user experiences

Rated 3.02 out of 5 by 81 Happy Customers

34.6%
6.2%
11.1%
23.5%
24.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 81 reviews

Reviews show consistently positive experiences with online proctoring and in-person testing at Pearson Vue centers, with smooth exams, helpful staff, and efficient service. Some negative reviews cite technical issues, long queues, inflexible policies, and poor communication, leading to frustration and failed attempts. The company appears responsive in some cases, offering refunds or rescheduling. Overall sentiment is mixed, with strong praise for specific staff and processes alongside recurring complaints about system reliability and customer service inconsistencies.

What customers love
  • Smooth online proctoring
  • Efficient exam process
  • Quick results
Common concerns
  • Inflexible policies
  • Technical issues
  • Long queue times
  • Billing errors

Last updated 1 week ago

R

Very polite and fun staff

The lady that served me was very polite professional and friendly had been in a few times due to failing my exam so we knew each other a little bit Was nice chatting to her and wanted to say thanks for her service I was at the test centre on Bond Street in Hull forgot her name sorry
B

3rd Exam Went Smoothly

I recently have passed VMWare Spring Core 5 Certification it s my 3rd exam on Pearson Vue and I found no issue at all everything went smoothly I don t know if I was just lucky and didn t encounter common problems abusive proctor late proctor crashing software camera not working I did the exam on time even before the scheduled one I only had a problem on my 1st exam where the proctor said she couldn t see me But after that they improved a lot They improved a lot and now we can see our queue number while waiting after the check in process so we know when we ll be picked up and enter the exam and this can make us less worry and relax Make sure that you re careful and obey all of their rules and you should be fine
V

They solved my problem

I was very disappointed with Pearson Vue online exam I waited and no proctor showed up I submitted a form and in three days I was able to re-schedule my exam This time everything went well Thank you
K

I had a fantastic experience with the

I had a fantastic experience with the Merrilville IN location The people were so nice and helpful and wished me good luck on my insurance exam They told me to get that test passed I passed and I am so happy I took my test on August 30th at 6pm
G

Great service

Great service Very polite staff Arrived 10 minutes before chat with them about sports Clean facilities good size lockers The observer was there to help you in case you need him Plenty of social distance marks hand sanitizer and disinfectant spray to be used in the lockers
J

This is nothing but a big rip off bad place

This is nothing but a big rip off they sent me almost 5 hours away for a exam they weren t even organized I told them that morning I had a long drive back I couldn t afford another motel room and the weather was horrible that even tornadoes were touching down they need to do away with Pearson Vue it s nothing what I do for a profession they didn t cover a big disappointment Pearson Vue the employees there were horrible no bedside manners
V

Excellent kind and understanding

The staff were excellent with my son who attended for a theory driving test They talked him through everything put him at ease as he was a nervous wreck Honestly think that had they not been so kind and understanding he wouldn t have walked out with a pass Well done to all the staff
M

Very efficient service

I felt compelled to write this review due to the amount of bad reviews here about the online service It almost put me off the online proctor exams which I now feel isn t a true reflection of the service I took a chance and it was very efficient and a very good experience I ve so far had very good experiences from Pearson Vue Will update if I ever experience a bad service too -
A

Improvement

Few days back I had a worst experience for the online exam and I have sent email to them as well explained what happened I was very frustrated Next day they apologized and sent email that they have Re scheduled my exam for online exam I started my test and their chat was very supportive 4 hrs of test went get very smooth And finally exam ended I would say that they improved a lot
T

CITB H S tests

Visited for 4 separate health and safety tests on various items of plant and found the staff there to be very polite and helpful Customer service was excellent Definitely my choice of venue for future health and safety tests Thank you

About Pearsonvue

Pearson VUE delivers high-stakes exams that empower professions to certify and license individuals who safeguard and advance their communities across the globe. We continue to develop the leading testing technologies that drive progress through essential credentials in virtually every industry.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Epicvin
4.76 (483) · epicvin.com
2
Appnebula
2.04 (334) · appnebula.co
3
Icon-amsterdam
3.58 (277) · icon-amsterdam.com
4
Panrila
3.69 (262) · panrila.com
5
Stormgain Crypto
4.08 (240) · stormgain.com
6
Blockfi Crypto
4.11 (224) · blockfi.com
7
Sca
4.82 (197) · sca.auction
8
Travelocity
3.88 (190) · travelocity.com
 View all 20 alternatives
Looking for Pearsonvue alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives