Pretavoir Reviews

Visa

pretavoir.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
14.4%
13.7%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
H

Balenciaga shades authenticity

Very disappointed that I have been charged for the lenses sent the glasses back and you have kept the lenses I would have thought these would be my property if you do not refund them This was not clear to me when purchasing the glasses Only giving 14 days to return is also not great
C

My glasses were delayed and took longer

I ordered Balenciaga shades a few months ago and everything was fine regarding service shipment etc There is a question regarding authenticity of the ordered item The shades came without logo on the lenses on the official Balenciaga website it s mentioned that this model comes with logo on the lenses and the printed text on shackle started erasing itself without any serious impact
P

Delivery system was pathetic

My glasses were delayed and took longer than indicated to arrive There was no information or updates on this and if I hadn t of chased multiple times I wouldn t have known I nearly cancelled the order because of it Communication and chat response times were poor I also I m going to the optician to check the accuracy of the prescription as it s hurting my eyes when using the glasses
A

It wasn t clear that the customer is

Delivery system was pathetic Dispatchs status case as under process after 1 week Then after 8 days udpate came as dispatched That too after continuous follow-up Still waiting for delivery
H

Very difficult returns process

It wasn t clear that the customer is responsible for the cost of returning glasses that we set up as a try-on and expected to be returned - and it cost me 50 to return I know that ultimately this is my fault - but I felt misled or uninformed - especially since most returns are covered by the company I will never use this company or refer it to anyone And I want to be taken off your mailing list
Z

Customer service is poor

They make the returns process as convoluted as possible and I just received a standard copy and paste reply twice to my inquiry I followed their directions and emailed them asking for a returns form but nothing came Other retailers make it much easier Obviously designed to put you off returning anything
G

try at home

I was disappointed to discover that I have to pay 3 50 to return my try-at-home glasses order even though the glasses were purchased as TRY AT HOME This makes it difficult and expensive to try on multiple pairs of glasses to find the right fit I urge the company to reconsider its return policy to make it more customer-friendly
A

The lens color was chosen black

The lens color was chosen black but in reality the lens color is blue I don t know why
S

I still don t have my sunglasses and

I still don t have my sunglasses and when I enquired where they were I got a brief response blaming Xmas I want a tracking number and update
M

Out of character average experience

I have used Pretavoir a number of times i have never been disappointed until now Service was great product quality is always amazing including packaging and timely delivery This time however the pictures on website did not reflect the actual product The lenses look much bluer and vibrant on web and shape is not as expected Disappointed but will absolutely order replacements from this company This has not been my previous experience and they are a great company This was my 5th purchase over a number of years Still definitely recommend

About Pretavoir

The Home Of Luxury Eyewear | At PRET A VOIR, we supply glasses and sunglasses from the finest brands including CHANEL, Cartier, Gucci, Tom Ford, Ray-Ban, Porsche Design, Prada, Oliver Peoples & More | Order Online With ZEISS, Essilor & TruOptics Lenses | Next Day Delivery Available

United States

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