Railombudsman Reviews

An Excellent Experience

My complaint was assigned to one person Jessie Smith Jessie was very prompt in answering questions and fully understood a quite complicated complaint The complaint was successfully resolved with compensation despite the unhelpful approach of the train company TPE A brilliant job thank you

Resolved my issue

Resolved my issue professionally and swiftly It is a sad indictment of the system that they have to get involved to resolve a minor issue EMR agreed to pay compensation on then ignore me for 8 weeks

Thanks Rail Ombudsman

LNWR had been dragging their heels for months as soon as I had logged a complaint via Rail Ombudsman they resolved my complaint within two days Thanks Rail Ombudsman

GWR inefficiency

Registered a delay repay and a complaint to GWR August 21 Only now when I involved the Rail Ombudsman have they compensated me Many thanks to Bethany Smith for her prompt efficient dealings with GWR

Great Service

I submitted a complaint to a large train company and heard nothing from them within the 8 weeks I decided to submit my complaint to the ombudsman and as soon as they took ownership of the case and sent this to the train company I received an extremely generous offer within two weeks For the review saying that the ombudsman wouldn t review due to being out of scope this is the case for many ombudsman services as they cant always help Don t let it put you off trying though because they remain fair and impartial and will look at your case where they can

I had a dispute with GWR regarding a

I had a dispute with GWR regarding a failure to honour contract which could not be solved directly I went to the rail ombudsman Experience was great and I m very thankful for Rosie s responsive and thorough work on my case

I just thank goodness that the

I just thank goodness that the ombudsman is available and free to use GWR owed me a substantial amount of money that it cost me for my failed journey after the refused I contacted the ombudsman My claim has been settled in full Its well worth pursuing

The ombudsman sorted out my refund from Northern Trains

The ombudsman sorted out my refund from Northern very quickly and efficiently I do not think Northern would have paid me without their intervention It is definitely worth getting them involved in Delay Repay disputes

Thank Goodness for the Rail Ombudsman

Back in October I had a small issue with GWR whereby their App stated that for the train departure we needed only 1st Class tickets were available On getting to the train it was obvious that there was plenty of space available in Standard Class I therefore requested a refund for the difference in price from GWR They could have dealt with this quickly and sensibly Instead they chose to prevaricate and delay and two months later refused to pay the difference The issue therefore became one of principle and not of money Having requested the Rail Ombudsman to review I was impressed by their calm and measured efficiency A lady called Rosie took over the case and within a very short timeframe had completely settled it A really excellent service and thank goodness they exist - if we had to rely on GWR Customer Services we would still be arguing this time next year Many thanks to the Rail Ombudsman for your excellent service