Ramplimited Reviews

RAMP Limited - Home

ramplimited.co.uk
3.70
125 reviews
Great Rating
Based on 125 user experiences

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Rated 3.70 out of 5 by 125 Happy Customers

48%
16%
9.6%
10.4%
16%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers consistently praise Ramplimited for excellent customer service, with many highlighting helpful, polite, and knowledgeable staff who resolve issues quickly. Multiple reviewers appreciate the fast and efficient handling of claims, bookings, and warranty processes. Several customers note long-term satisfaction with the service. However, a substantial number of negative reviews report poor communication, slow claim processing, delays in repairs, and denied claims, leading to frustration and disappointment. Some customers also criticize expensive or insufficient warranty coverage. The overall experience is mixed, with strong service from certain teams contrasted by systemic issues in claims and repair handling.

What customers love
  • Fast claim resolution
  • Efficient booking process
Common concerns
  • Slow claim processing
  • Denied claims
  • Expensive pricing
  • Repair delays

Last updated 2 months ago

R

Not bad Far from great UPDATED

Customer service front of house great Tech team an absolute nightmare to deal with They are uncontactable by telephone Every time you email you get a different person responding so end up getting asked the same things multiple times They actually partially paid out but have still left me with a substantial bill They work to absolutely impossible labour times as written in a book by someone who has likely never lifted a tool in their life Even the main dealer could not do the job in the time stated I will definitely be following up with a complaint and will likely cancel my policy EDIT TO UPDATERamp have since refunded me the full cost of the job So will happily update the rating of the review Although it took a little while they delivered in the end
S

If booking a vehicle for a service is poor but

Very poor initial service I requested online a service for Friday 12th July 2024 and named the dealer I wanted to visit the same as last year - I received a confirmation stating car booked in for 20th June at the venue I requested I sent an email asking for date to be changed to 12th July Simple you would think I have now received an email confirming car is booked in on 12th June at a different venue Having become very frustrated as I need to get this sorted in advance as I will be away from home I contacted RAMP by phone - spoke with Holly who was super efficient friendly and could not do enough to assist Telesales staff excellent - customer advisors dealing with the online managment of booking not so
G

Positive Experience

Positive experiences so far having been sold a faulty cad from Cinch less than 3 months ago so far I have had to use the warranty company twice once for an AdBlue fault and second for some suspension issues On both occasions the repairs were authorised and repaired promptly I have purchased the lifetime warranty just because I do not trust Cinch one bit so will see what happens if I have to rely on them again outside of the 90 days Can t fault RAMP so far however
R

Prompt and efficient

I ve made a few calls to RAMP over the past three years mainly to book my car service or to report an issue for assistance or clarification and have always been treated with courtesy and respect I spoke with Jags this afternoon 19 03 2024 and he provided valuable responses to the questions that I had Thank you Jags Just to let you know that I have also received the email for the issue that I discussed with you is it okay to call JCB for a booking
J

Cinchcare issue

Took out CINCHCARE but there was a disconnect between Cinch and RAMP as RAMP had no record of it even though it was on my Cinch portal Various emails went around for 4 weeks before I contacted via phone Spoke to Amy who was absolutely brilliant and sorted the problem in a few minutes Only wish I had contacted her first Thank you for your help Amy
K

Good Customer Service

Emily was very helpful answered all my questions explained how RAMP works
B

CHRISTALEN was super helpful to find me

CHRISTALEN was super helpful to find me a solution to get the car booked into when an engine light came on the dashboard Thank you
S

The operator on the phone elena was

The operator on the phone elena was very helpful Personally I cancelled ramp as every time I took my car for a simple service it was in there for 8 hours normally and it was always because Halfords couldn t start work on my car until they had authorisation and that took hours Last service was booked in for 8am and it wasn t ready until 5pm as they waited all day for authorisation so I m just going to pay it myself But the process was simple to book appointments
S

Clarity after speaking with the right person

Had trouble previously attempting to start a claim Other phone calls had not been helpful but this time we got the ball rolling The situation was explained very clearly and was followed by an email confirming what we had discussed and how to proceed Christalen was great polite friendly and professional most importantly She provided the information I needed and helped massively Thanks
C

Professional Knowlegeable

Friendly helpful knowledgeable and took time to understand my needs and was able to resolve them

About Ramplimited

RAMP Limited - Home

United States

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