Ramplimited Reviews

RAMP Limited - Home

ramplimited.co.uk
3.70
125 reviews
Great Rating
Based on 125 user experiences

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Rated 3.70 out of 5 by 125 Happy Customers

48%
16%
9.6%
10.4%
16%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers consistently praise Ramplimited for excellent customer service, with many highlighting helpful, polite, and knowledgeable staff who resolve issues quickly. Multiple reviewers appreciate the fast and efficient handling of claims, bookings, and warranty processes. Several customers note long-term satisfaction with the service. However, a substantial number of negative reviews report poor communication, slow claim processing, delays in repairs, and denied claims, leading to frustration and disappointment. Some customers also criticize expensive or insufficient warranty coverage. The overall experience is mixed, with strong service from certain teams contrasted by systemic issues in claims and repair handling.

What customers love
  • Fast claim resolution
  • Efficient booking process
Common concerns
  • Slow claim processing
  • Denied claims
  • Expensive pricing
  • Repair delays

Last updated 2 months ago

A

Jags Was really helpful and informative

Jags Was really helpful and informative on the phone
P

Quick service booking

My car dashboard started to display oil change service due Got in touch with RAMP to schedule a service Everything was smooth and the service was booked after providing the photo evidence Had to follow up on couple to emails quickly to book the slot but overall the experience was good
M

Where to start

Where to start away in Europe when the car decided to have a 4 100 fault I managed to use local peeps to get it towed fixed and cleaned Had to pay the money upfront and provide all the necessary documentation and receipts to RAMP for full reimbursement As you can imagine this is something we all dread when satisfying upfront costs in order for the warranty people to dissect all the information and give the empirical thumbs up or down on your bill Things went as expected and I will be receiving a full refund The only criticism I have is that when you email RAMP you receive two acknowledgment emails instead of one This turns a relatively straightforward and short email chain in to a rather large and cumbersome bunch of back and forths with different people
M

I was supported with my enquiries and

I was supported with my enquiries and Jags was so helpful with my questions he was polite and his customer relations was on point
G

Really excellent very quick and able to

Really excellent very quick and able to deal with the whole thing very easilyI note the current mileage has not been converted to what I said but you do have a note of the current mileage and that is the correct 14 280
T

Renewed my policy with Ramp

Renewed my policy with Ramp I have been corresponding with a lovely lady called Lauren who dealt with my request professionally and promptly Lauren also booked in my service for me as I told her it was due Thanks again Lauren it was lovely dealing with someone who dealt with my initial request efficiently and also up sold RAMP services by offering to book in my service for me Service date confirmation received so I am a happy customer
N

A pleasant surprise for a Monday

Today I spoke to Katie Beith at Ramp I found her to be polite and most helpful all my questions were answered quickly and thoroughly A pain free experience which is not what I was expecting Great stuff
M

Very fast reply to emails

Very fast reply to emails My advisor Emily was knowledgeable and professional I have been using Ramp for the last 3 years and they have always been helpful
A

Excellent customer service experience from Emily

Emily was incredibly helpful at getting my annual service booked in Due to the issues I was having contacting a garage by phone Emily stepped in and completed the booking with an alternative garage online Her communication throughout was professional and friendly really putting me at ease
N

RAMP customer support is always a

RAMP customer support is always a pleasant and productive experience the staff are polite well informed and eager to assist

About Ramplimited

RAMP Limited - Home

United States

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