Ramplimited Reviews

RAMP Limited - Home

ramplimited.co.uk
3.70
125 reviews
Great Rating
Based on 125 user experiences

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Rated 3.70 out of 5 by 125 Happy Customers

48%
16%
9.6%
10.4%
16%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 125 reviews

Customers consistently praise Ramplimited for excellent customer service, with many highlighting helpful, polite, and knowledgeable staff who resolve issues quickly. Multiple reviewers appreciate the fast and efficient handling of claims, bookings, and warranty processes. Several customers note long-term satisfaction with the service. However, a substantial number of negative reviews report poor communication, slow claim processing, delays in repairs, and denied claims, leading to frustration and disappointment. Some customers also criticize expensive or insufficient warranty coverage. The overall experience is mixed, with strong service from certain teams contrasted by systemic issues in claims and repair handling.

What customers love
  • Fast claim resolution
  • Efficient booking process
Common concerns
  • Slow claim processing
  • Denied claims
  • Expensive pricing
  • Repair delays

Last updated 2 months ago

G

Helpful indiviual confused system

The process is ongoing and confused although the initial conversation with Katie was helpful and very clear The process up to the assessment and an appointment for the repair was smooth but it was later decided by either RAMP or Cinch that I have to take the car to the dealer rather than the garage where it was initially authorised As a result Katie gets five stars but confusion at the level of the organsations involved brings the overall rate down to three stars
A

The call felt cold and rushed

The call felt cold and rushed but then asking to leave a review doing them a favour hasn t really left me feeling in a positive mood It s my second time dealing with this company and I am still waiting to be in reimbursed for the first set of issues that went wrong with my vehicle I am sure everybody has a different experience however mine is personal to me and I don t feel enthusiastic towards any dealing so far with them 5 1 24I called again and spoke to a very nice Agent by the name of Lee Although I was on hold for a little while Lee came back apologetic as it turns out that a payment that I ve been waiting for was never sent by hippo finance so I ve had to send it directly The payment I was advised should take up to 5 working days that was on the 18th of December 2023 Thank you Lee
M

Early days at the moment

Early days at the moment I have had my first contact with ramp I found a telephone number and held the line so I could talk directly to someone and not email The person I spoke to was extremely helpful and explained the process really well The first garage I spoke to don t deal with any warranty companies as they can be difficult But I got booked into where I brought the car I am just waiting to see if they will pay anything
S

Had the issue with with my car engine

Had the issue with with my car engine I tried but unable to connect anyone from RAMP Sent an email but still unable to got any replies Using this channel if someone from ramp can connect ------------------------------------------------------Thanks spoke to Alexia Reed and for her readiness to discuss and assist I m hopeful that the repair process will be carried out smoothly
S

Had issues with my car and was resolved

Had issues with my car and was resolved quickly Kept me informed every time Great customer service
M

The customer rep i spoke to was very

The customer rep i spoke to was very professional and polite he explained the whole process and what will happen next I explained what the issue was with my car - and he booked me in to the main dealer and the confirmation was all done
R

Courteous and pleasant

As always the response that I get from RAMP whenever I call them is always courteous and pleasant Again when I called earlier I spoke with Jags this is the second time in two weeks that we have spoken and Jags is always willing to help and expedites my concerns without ado
R

Quick Fault finding fixing the issue--Thanks to Scott

I bought a car from Cinch noticed a minor fault with the braking system making a bit of noise while applying I informed Cinch they have raised a ticket with RAMP as it is under warranty for 90 days Initially I had a bit of a problem getting my car serviced Nevertheless I raised the concern immediately Mr Scott Mobbs came to the rescue fixed the date problem My car had a minor break issue when RAMP noticed they instantly changed the front brake I am delighted to get such a special service from RAMP
A

Spoke with numerous staff members about

Spoke with numerous staff members about a fault with my car eventually it was all sorted and booked in for repair Very helpful staff
A

Second time making a claim through RAMP

Second time making a claim through RAMP and even though the process is very time consuming it has been pretty straight forward I communicated through email with Christalen and they were very clear what was required to move forward with the claim They were alone to answer all my questions I had my money reimbursed within 24 hours Thank you

About Ramplimited

RAMP Limited - Home

United States

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