Ramplimited Reviews

Some of the worst communication I have ever had with a company A long story begins I pay for the cinch care warranty which is ran through RAMP My vehicle has a major breakdown I ring Cinch who tell me to ring RAMP I ring RAMP who tell me to ring CINCH to authorise a recovery That gets authorised and I wait 2 hours for it to be moved and recovered We have to leave it in a street as it was to late to drop it at the garage I make RAMP aware and they tell me someone will get back to me within 2 days to organise the recovery to the garage I wait the 2 days and hear nothing So I ring them To then find out this hasnt even been sorted and no recovery was booked I book the recovery which takes another day My vehicle is left at the garage and I was told it would be looked at thatRAMP and the garage will be in contact with each other I hear nothing for another day or 2 In that time The first car rental I am entitled to has ran out I ring RAMP again who say they havent had any report from the garage I ring the garage who havent contacted RAMP either Work finally gets organised and the parts have to be ordered So I am without a car I ring RAMP to try and sort another hire vehicle I speak to 3 different operators who say they will sort something Again I get no communication what so ever I ring again to then be told I am not entitled to a rental as the work will take less than 8 hours So this is the way they get round it even if the parts arent even at the garage for work to even begin Because of the hassle they authorise another car probably out of guilt Another week goes by and luckily my car is fixed as the rental runs out I get my vehicle back and within 24 hours I get another warning light recommending urgent repair So I have to be without a car again I ring RAMP AGAIN to let them know Vospers carry out the checks a day later and contact RAMP I hear nothing again I ring RAMP who said they were looking into it as I was on the phone They see that the garage recommends work but they need a picture of the light work needed I ring the next day to find out RAMP had actually missed the email with the details they wanted Vospers contact them again and work is authorised but no communication from RAMP to myself I ask for a hire car again But work would take less than 8 hours even though parts weren t in again I state I am again without a car to which they dont care at all Surely a good will gesture would ease things But no they told me i wasnt going to have another rental Absolutely shocking the amount of times I had to ring them Poor support incompetent operators and no empathy at all As of writing this story still waiting for my vehicle back UPDATEI was contacted by team leader manager at the company He was very polite and came across very professionally He has apologised for all the hassle that has happened And will apparently get systems in place to improve communication Also said he will speak to the agents involved in my case He has also authorised another rental while mine is still in repair He has been in constant comms with the garage and got things moving Hopefully this can filter down towards all the staff that deal with the claims

Again from this company poor communication My car had another serious fault NEVER BUY A PEUGEOT Contacted RAMP who at the start seemed pretty on the ball the 2 that I spoke to were helpful They sorted out a visit to the main Peugeot dealer annoying thing is its not until the 21st November Which leaves me without a car for over 2 weeks I am told I can change the booking through their system I search for garages through their site book the first one They get back to me saying they dont do that work second one wont deal with RAMP Then a Halfords took on the booking I drive it down the next day to then be told they dont deal with the work either I contact RAMP again who book Halfords in Exeter street Plymouth It gets seen and I am told not to drive it and get it recovered as they to dont do the work Contact RAMP again who sort a recovery through RAC Told it could take 5 hours 6 hours go so I contact RAC Your booking isnt until the next morning did know one tell you That may not have been RAMPS fault Even though Halfords have given me the paperwork for the potential issue its got to now be looked at VOSPERS I did speak to RAMP employee who was quite hopeful She did say she would contact CINCH to see if i could get a hire car for the inconvenience caused and to wait over the weekend and she would contact me Monday This did not happen Have contacted them again 14 11 23 and have been told I will be contacted by the end of the day to which I am not confident at all I will update this soon ------------------------------------------------A SMALL UPDATEI did get a call back From the lady i spoke to previous Carolina who to be fair did everything she said she would and more and seems to be trying to sort my issue out They wont be giving me a hire car while I wait another 8 days before my car is even at the garage And then have got to wait more time for them to clear the work ANOTHER UPDATE 20 11 2023----------------------------Was suppose to get a call 17 11 2023 to organise a pickup for my vehicle to be transported to the garage where it is being looked at on the 21 11 23 As expected no call Who knows how long its going to take for the next part of this experience

Today was fine but the whole process was poor I was asked to give dates via email then nothing until I chased today

Car has broken down and needs to be fixed under warranty Only had the car for about 8 weeks Car cannot be driven so RAC are recovering the car to the garage Problem is the garage can t lend me a courtesy car nor will Ramp pay for a hire car It s not my problem that the garage cannot repair for a week I have now had to pay out for a hire car for four days just so I can get to work This should be covered as part of the warranty My car has already broken down twice had to wait 7 5 hours for the RAC the first time Spoken to Cinch too and they ve passed the problem back to Ramp Can t win and it s very unfair

Bought a car from Cinch and took out the Ramp Lifetime Warranty Finding lots of things that should have been checked before I got the car and were not Make sure you read the small print on the Lifetime Warranty before you sign up What s included in a routine service very little actually Worse a faulty battery is not covered I had to bear cost as is listed as an electrical accessory Given the definition of an accessory is a thing which can be added to something else in order to make it more useful versatile or attractive I m not sure how the battery is an accessory as my car won t work without it Having said that the staff do try and be helpful and are always efficient but are limited by the small print in the agreement

I m updating this to give them 2 stars rather than 1 They contacted me following my review This time they forwarded my information onto a supervisor -who had more experience of car mechanics A couple of weeks many calls later and more evidence supplied and they refunded my costs Still not impressed with the overall process or service Everything takes too long and it s hassle Many garages won t deal with them because of the bureaucracy involved They asked a very experienced mechanic to take meaningless videos and pictures of a noisy wheel bearing it only makes a humming noise when under strain and at speed How do you video that Or take a picture of the wheel bearing - which shows nothing of any use It takes 4 days to get a reply from them - so multiple trips to the garage and lots and lots of waiting and phone calls They make it so difficult on purpose so you get nowhere and they don t have to pay out Complete waste of money Do not bother

Very disappointed with the service from Ramp After purchasing the warranty cover when I purchased a new car it has taken 3 months for me to get a small dent repaired At one point I was being put between the Car dealership and Ramp in arranging a repair Once arranged I was given a date 2 months ahead They have now arrived to repair the dent and it is the wrong technician I now have to wait again for the right technician to get in contact with me Disgraceful service

Slow I m afraid 11 weeks to sort out a claim You get stuck behind a 72hour SLA i e they take 72 hours to respond every time there s a communication Fine on a simple job but with anything more complex progress is glacial Right hand doesn t talk to the left I had requests to provide the same set of documents 3 times despite already providing them each time a 72h delay before confirmation that they had already received them Documentation is poor - they had no record of some of the telephone communication with the garage The courtesy car is a joke - 5 days use over an 11 week process Unfortunately very corporate and heartless process that refused to extend the courtesy car use despite my offering to cover the cost leaving us without a car to manage a family emergency The front of house staff do give the impression of wanting to help and on occasion they could although I think I received about 10 of the promised call backs They get 2 stars rather than 1 because the issue was eventually resolved You can get through on the phone too which is a positive

So I ve had this cover for over 2 years some things were covered but the sheer amount of time I have had to wait for my car is unreal 2 months in total my car has been in the garage for the the poor response time My car is also currently in the garage for a failed slave cylinder and damaged clutch The garage have confirmed it is a mechanical issue not wear and tear yet RAMP are still trying there utmost best not too pay Pretty sick of it to be honest and I think I will be cancelling my policy once this is eventually sorted Your response to the above may as well not exist The situation has almost been sorted only managing to get my claim approved by almost 1 million phone calls and hours of my time to try and prove your deceit and thieving nature The clutch should have been covered in the first place due to mechanical failure which has now been proven so stuff your pointless comment where the sun don t shine

Ramp provided extremely poor communication with the Garage servicing my car causing damage to my car and 800 of expense to the Garage The Gold Plan provided for older cars is of no value as it covers virtually nothing Save your money monthly instead to pay for worn parts because Ramp will not