Ramplimited Reviews

Car overheating got towed to vauxhall garage garage sent report to get authorization to do repairs waited six days for a reply and rejected the claim as end of life of part as excuse garage very surprised that it was rejected coolant header tank needed replacement car only done 37000 miles 5 years old had to pay out nearly 300 had no car for 10 days they could say that about any part that it s come to end of life policy not fit for purpose a con have legal insurance will be contacting them about this matter very soon ramp asked for more information in comment below have not heard anything from them since

Got the car from Cinch Kia Sportage 2019 on 15th March 2024 Looked after the car Had the car serviced at Halfords via RAMP on 25 11 2024 to prepare for MOT 4 days later 29 11 2024 our car broke down engine failure along the motorway and the car was recovered by the RAC and taken to our local garage When our car finally got to Kia Gatwick dealership as they use the 1Link system and after diagnostics had been done between 17 12 24 to 20 01 25 which said Fuel tank has very fine particles of a metallic substance within it Suspect the high pressure fuel pump assembly has suffered an internal deterioration and break up due to material failure RAMP s technical team declined the claim to replace the fuel system 5 823 83 saying When our technical team reviewed the diagnostics report from Gatwick KIA they determined that the failure of the fuel pump was caused by the fuel filter not being replaced as per the service schedule The fuel filter is due for replacement at 40 000 miles However the service which includes the fuel filter was carried out on 2nd October 2023 at 42 483 miles 2 483 miles over the limit The failure was caused by the fuel filter not being replaced at the correct time mileage interval for servicing Also they do acknowledge that I understand that you did not own the vehicle at that time and therefore did not cause this issue and that they wouldn t want to penalise us for something that happened before our ownership The garage confirms that the cause is not determined and as the report says fuel pump assembly has suffered an internal deterioration So it s not due to a fuel filter We demand further investigation We believe that RAMP s assumption that the fuel pump failure definitively stems from a delayed fuel filter replacement before we had the car is speculative at best and would be very difficult to prove over 1 year later and arguably irrelevant in terms of denying our warranty claim In the meantime we haven t had the car for 2 months and there is no light at the end of the tunnel as there is no way we are paying 6k for the car breakdown that was out of our control despite all the care servicing Halfords - RAMP and warranty payments RAMP - CinchCare we ve made and only having the car for 8 months before it broke down On top of that I am 8 months pregnant with no courtesy car provided when we live in the middle of nowhere All RAMP can say is I regret to inform you that I cannot provide further assistance in this matter Obviously this isn t reasonably acceptable Annoyingly they are not under the Motor Ombudsman so we can t seek help via that route Update RAMP s reply is incorrect we haven t contacted Customer Care yet because that s where we are sending off our complaint to soon So far we ve spoken to requests and techclaims and nobody is investigating anything but just state that I m really sorry this may not be the outcome you was hoping Most recent update RAMP operates with their own wording for the cause of failure while disregarding the the actual technical write-up sent us sorry that s the final response

Horrendous company had a fault with my Audi contacted Ramp to be told contact AA which we did and sent the report to Ramp who then booked us into Audi dealership who then said they will not deal with them as they will not pay the labour costs so phoned back and was told to find our own garage which I did They informed us to obtained a diagnostic report at our expense and a quote before any work is done which was all sent through to Ramp They are now wanting us to go back to the garage and ask why the part failed so more delays on getting the repair done and we have now had no vehicle for over two weeks do not touch this company Further to the above we are still no nearer having our car repair as this company seems to put every obstacle they can in the way Firstly we have never been given or sent a step by step guide as stated in their reply and we have now submitted all the reports required by them the latest reply back they want to know what caused the fault to which we have already sent the diagnostic report now they want us to get them the part number that needs replacing as stated do not touch this warranty company the only thing they are good at is delaying repairs or asking you to do the work for them

Don t waste your money If something is wrong with your car they will find every excuse not to pay out Never would I ever recommend this company Unless you want a long battle on your hands one you won t win Life time warranty is not worth the paper it s printed on Save your money

would be less if I could mark 0 was given a list of exclusions on my plan When looking at what was wrong with my car I was told this isn t shown in exclusions but is instead not shown under what s covered a complete waste of money and I think a big scam AVOID

Don t waste your money they will do anything within their power to make sure they don t pay out We have paid monthly for this cover for three years and have an issue with our clutch It s taken weeks to get the car looked at because they won t provide a courtesy car for the diagnostics and we are a single car family with two young children so it s been virtually impossible to manage We ve had to chase constantly to get any updates as everything moves so slowly The technical team refuse to talk to you on the phone only by email They ve finally come back and said they won t pay because we didn t get our brake fluid changed in our last service A service that they organised and booked for us at Halfords and we were definitely not told the brake fluid needed changing Even the Ford garage fixing it are rolling their eyes at how petty and ridiculous this is they said they ve never had anything like this happen with other maintenance companies Stay away at all costs this is a dodgy company with no morals I d question the authenticity of the good reviews on here they read as fake and definitely do not match up to our experience

Avoid dont like to pay out when waiting over 2 months for car repair of heater and blowers during icy winter conditions So paid ahead and now they use the clause it wasn t authorised Just put your money away rather pay to this company Shocking treatment of it customer s They needed to be fixed eitherway and the clause is an excuse to not pay out Do not use these con artist

I have been dealing with ramp due to cinch warranty for more than two months Had an awful car service done by Halfords Later on had engine oil error which I tried booking but they just keep sending me apologies for doing nothing and waiting seriously wrong Once I need road assistance called which is included in warranty by them while taking money from my bank each month I came to know that I don t have an active membership I contacted Chloe and Tymon both were unhelpful I would highly suggest not to get ramp car services or warranty They are not customer focused and problem solved

Awful awful company I have paid every month since I brought my car They insisted my car was stripped down then refused repairs They cost me a lost day of work because of this They will look for any reason not to pay out Honestly if you are going to take out a warranty avoid this company like the plague they will tell you that you will have no worries about your car to get you to buy blatant mis-selling I have cancelled they will get no further money off me What a feeble response my car was stripped down and cost me a day off work apologies don t replace my lost wages that ramp caused even garage said warranty not worth the paper it written on it was not a part not covered either hence stripping car down to get pictures You live and learn just be buyer aware when dealing with this company

Belittling to women when asking for support and I ve not had one update unless I ve asked There have been lots of issues with my car yet not one thing has been autherised The warranty is not worth the paper it s written on Complaint sent and not taken seriously