Ramrugby Reviews

Ram Rugby - Suppliers of Rugby Balls Training Ground Equipment

ramrugby.co.uk
3.74
115 reviews
Great Rating
Based on 115 user experiences

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Rated 3.74 out of 5 by 115 Happy Customers

46.1%
17.4%
16.5%
4.3%
15.7%
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AI Review Summary Based on 115 reviews

The majority of reviews for Ramrugby are highly positive, with customers praising the company's service, product quality, and delivery speed. A significant number of recent 1-star reviews highlight consistent problems with delivery times, missing items, and poor communication regarding orders. While the products are frequently described as great and good quality, there are recurring issues with order fulfillment and Parcelforce delivery partners. The company's customer service is often noted as responsive and helpful in resolving these issues.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Expensive pricing
  • Wrong items sent
  • Damaged packaging

Last updated 2 months ago

C

Terrible quality and communication

I received 2 football strips as part of signing up to Sports 4 Kids so only paid 5 delivery charge for each strip When the strips arrive my 3 year old and 6 year tried them on but both complained they were uncomfortable After checking the tops I found a strip of scratchy material badly sewn into the back of the neck area There is no way my children could comfortably wear the tops I have emailed the company twice to notify them of the issue with their tops but they do not respond
C

rubbish

rubbish Ordered a rebound net and bag took over three weeks and had to chase several times Ended up eventually getting half the order and a refund on missing item not a refund on delivery which would have been a nice goodwill gesture under the circumstances won t use again
J

Disappointing delivery service

1 Initially told that delivery would be in 1 - 2 days When no delivery was up chased I was informed that it should 3 - 5 working day delivery Still no delivery after 5 days When chased up I was informed that the order could not be tracked and would have to be re-sent which is causing a problem as the items were due to be used by now and I m away when delivery due 2 The contact numer on the emailed despatch sheet is incorrect by one digit so I was connected to the incorrect company 3 Kate on the dispatch switchboard was very help and reliable 4 Andrew Bushe always very helpful on sales Nigel Banwell Upton Rugby
E

Simple purchase of 2000 value

Was persuaded by our contact to order on line which I did First e mail sent by Ram said full order was dispatched 2nd mail said could I change order as 1 item not in stock 3rd e mail from carrier said item was to be delivered tomorrow 4th e mail said carrier had not received items I had to enter into correspondence by e mail in order to get a VAT invoice surely this should be available from the site Part order delivered without warning Rest of order arrived later without the promised time slot and driver did not ring doorbell just left a note to say we were not in even though we saw him drive away Suggest whoever is responsible for this on line service buys a couple of items from Amazon to see how it should be done
A

Better Luck Next Year

Received email saying all goods had been despatched Not entirely correct as consignment received promptly but part of order not included Enquiry determined that this was sent separately direct from supplier Did not arrive Traced by me after a week to wrong address despite correct address on label Better than last year when whole consignment went to wrong address despite correct label Clearly courier error in both cases
C

The ball was potentially what I was

The ball was potentially what I was looking for However the stitching was poor and the ball felt like a second A pity as a new rugby based coaching start up I was looking to places a reasonable further order
C

Poor communication late delivery

Ordered no information received with regards to tracking had to email then call after no response working 3 days Got told they didn t have the colour ordered agreed to have another colour but would now be delivered after my son s birthday Really poor communication from this company no offer to compensate for the poor service and late delivery
G

Despite notification that items had

Acceptable
K

Kit OK service awful

Despite notification that items had been dispatched together I was forced to call when only half items arrived in 1st package Then told that some items were being sent from diffent supplier and would arrive seperately Delivery was very slow and i had issues with delivery on both occaisions as the courier used by RAM was woeful
T

Great service - poor delivery partner

1 Catalogue displays ex VAT prices but no small print stating that Annoying when working to a fixed budget 2 Had an email stating all was dispatched only to find that 4 items were missing No communication as to the reason About a week later 2 of the 4 items turn up without any communication - only when I chased up what was going on was I told the final two items are on back order Conclusion - kit seems ok but service is pretty dismal

About Ramrugby

Manufacturing rugby equipment for over 20 years including Rugby balls ground equipment fitness and contact training equipment as part of the A L O B Group We specialise in Rugby product customisation across a large range of products and have a dedicated Sales team helping thousands of Rugby clu...

United States

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