Santanderconsumer Reviews

They ignore Terms Conditions

Beware of the terms and conditions if you lease hire a car from these charlatans they have no intention of abiding by them I have a car on a 2 year hire they received a parking charge for it Without any consultation or giving me an opportunity to appeal they paid it plus a 30 admin fee I contacted the Parking Company they said charge paid no appeal possible Santander now invoiced me 90

Soul sucking company of death

SCUK are one of the worst companies I have ever worked for As a company who advocate for mental health and neurodiversity the way they treat people who are struggling is absolutely appalling Dont get me wrong there are some lovely people I worked with over the years but the majority of individuals from this soul sucking company are all toxic human beings with no care for their staff At Santander you are just a number in their game This company deeply damaged my mental health and my confidence my own manager was a bully and constantly undermined me and put me down She only cared about her ego and had no thought for people within her team Some other managers and supervisors would gang up and belittle me because I was more of an outside the box thinker and also would speak back if I didn t feel something was right They have one rule for someone and an another for someone else Not part of the in crowd Consider yourself outcasted and bullied and made to feel like you don t belong You don t want to go to social events or you require to work from home more as you struggle with mental health issues and have debilitating anxiety out of the question so and so does it and they are fine so you can do it this company supposedly take pride in being there for their staff and supporting their mental wellbeing they hold WELLBEING Wednesdays but it s all a facade because let me tell you they do not care about you I would avoid working here at all costs unless you want to basically kill yourself from the inside out

AVOID AVOID AVOID

If you can avoid using this truly awful excuse for a bank All the 1 star ratings suggest everyone is feeling the same SORT IT OUT SANTANDER Never a quick call hours upon hours on the phone to amend a simple DD or make a payment then to be met by clueless and useless customer service agents The sooner my agreement ends the better I will never use recommend or refer anyone to Santander Consumer Currently spent 3 5 hours this week trying to change my DD date as this cannot be done online

Don t lease a car with this unprofessional company

Leasing a car though them which I received on the 23rd of Aug My contract says the initial payment will be taken out on the 13th of Sep today and subsequent payments will be on my chosen payment date monthly which will be the 8th The problem is they also took a payment on Mon the 9th just gone 8th was a Sunday They have charged me twice in 5 days for my car and I m now overdrawn I rang them up and tried to explain that an Initial payment literally means the First payment and the one after that should have been the following month but he was having none of it and kept saying that s what the contract means Completely unhelpful and uncaring for their ridiculously worded contract and the fact that my family will now go hungry for the next month Never again will I give Santander my money

Can t contact them - impossible

The website is set up in such a way that it isn t actually possible to log in and see your agreement Tried calling but you re on hold forever even at off peak times Tried the chat function you get through the automated chat bot and it just says transferring you to a representative for ages and you never connect It s an awful organisation

Embarrassed for them

Came expecting to be a bad review amongst good reviews Not suprised to see it s the experience everyone gets They re dire website says it doesn t recognise my details for a settlement quote phoned them earlier in the week on Wednesday morning at 10 15 and automation said we re closed for bank holiday today you re on hold forever and no one picks up it s an absolute state of a business and no wonder so many dealers are going Toyota finance etc Santander Bank should offload this dross before they start to impact their banking reputation

PATHETIC

READ THISDONT respond saying give us your details and well look into it I have been on hold for 50 minutes and counting with your we are sorry for your wait BS EMPLOY more people youre making billions a year as an organisation Thank god Im settling my account becuase YOU ARE PAINFUL AND PATHETIC - Tried online put my birthdate in and you say its not recognised AWFUL AWFUL AWFUL COMPANY DO NOT USE

Do you even employ anyone

All I want to do is pay the remaining balance on my finance on my credit card I ve already paid most of it via bank transfer I ve tried to do it online but it says to contact customer services I ve now been on hold with them for over an hour to pay the bill I have a life and this is an unacceptable amount of time to wait when your website won t let me do it myself A few months ago you were blaming COVID