Schellbrothers Reviews

A Life Lesson Learned

Shell Brothers only got one 1 star because I was forced to give them a star to write the review In reality they deserve a negative reputation Last year my family and I purchased a new build from Schell Brothers on a 6000 sqft home in Magnolia Green Located in Mosely VA - just outside Richmond It is a really nice and family friendly area to live in Our Home has had numerous issues over the past year nail pops cracks in the stone at the base of the house a missing pump that was supposed to go into one of our sump pumps drywall imperfections a crooked wall in one of the bedrooms a support beam the workers cut into to make room for a pvc pipe in the basement and a slew of other issues that a county state inspection company we hired prior to our final one year inspection found This inspection company gave us a booklet containing pictures of every square inch of our home where they found over 1000 problems that were both minor and potentially against county state code When presented with this booklet Caleb a representative for Schell in our local area and the guy who calls the shots on what will and what will not be fixed explained in not so many words that Schell is not responsible to fix most of the issues in the book leaving us to feel as if we will have to suck it up Caleb took his time to mark all the issues Schell wont fix so far it s been a stand off between the family and him If I had the motivation I would sue Schell Brothers for the neglect and lack of care they have shown with the final product they produced however I think that would be a waste of time and money So the bottom line is don t get into business with this company They are shady they only care about aesthetics and they don t have your best interest in mind when conducting business with you your home and family come second to their agenda Schell talks a big game but their product have shown that they take careless shortcuts On a final note Caleb has been notorious for marking issues fixed in heartbeat which were not even looked at nor fixed in the real world Working with Schell is a great way of getting ripped off

Have been attempting to set

Have been attempting to set appointments since March 1 for visit No callbacks missed zoom calls the worst

Be Very Careful

Be very careful if you choose to do business with Schell Brothers we contracted to buy one of the first 10 houses built by them in Richmond Va and it was a nightmare The sales process went as well as you could expect they even had us up to Rehoboth DL to do our selections Sales folks are nice and gave us a good experience Once we got into the construction process with them the experience started getting bad There was delay after delay many changes in the constuction managers some better than others When we finally did close on our house problems began almost immediatly The day we closed the first issue we ran into was we could not lock the front door because the lock had been swapped out incorrectly After we found problem after problem in the house some of the below where the worst - AC Heat electronic dampers wired to the wrong zone or not wired at all- AC compressor didn t have electricity wired to it- Heating and cooling balance issues some rooms very hot or cold depending on the season- Bowed walls- Poor tile work in master bath- Bad smells coming from the crawl space- Holes drilled in the conditioned crawspace for low voltage irrigation controls under the dirt line which allowed water to flow into the crawspace- Incorrectly flashed deck- Nosiy floors- Very loud sump pumpMany other issues it took almost 2 years to have everything corrected most corrections involved fighting with managment to get a resolution It was like living in a house that needed renovations even though it was a new build The worst part was that corporate in Delaware didn t get engaged in fixing the situation from our perspective as a customer We wrongly expected that since they promised so much at the time of sale they would have focused on delivering a quality product we where wrong

In my opinion Schell Brother Homes are

In my opinion Schell Brother Homes are the worst and the warranty process is even worse than the quality

HORRIBLE SALES PEOPLE

I tried to set up appoints at 2 locations Magnolia Green and Highlands around Richmond VA and neither agent called me back even though I said I was traveling from out of town to view those locations looked at other builders in those developments and then when I submit a complaint on line I received the response at the end of this email from a sales person who does not know what they are doing or read their emails So glad I did not look at their houses and like them since from their salespeople I do not believe they care about customers or potential customers Apparently they don t need new buyers good to know in advance One can only imagine how they treat buyers who have already given them money Here is the response to my complaint email - someone should read their whole email before responding Thanks for your interest in Walden You can see the location on a map below The community is located at the intersection of Hollymount Rd and Rt 24 There will be a Cassidy model in the community which will be available to purchase as a leaseback Is that something you would be interested in learning more about We will keep you in the loop on the community as more information is released Sara Besche Schell Community Consultant

Worst experience especially in Richmond

Worst experience especially in Richmond Rivermill location after several attempts got an appointment for site visit at Rivermill sales person was so rude first word when we enter to the office is we already met our target for next couple of month not in rush to sell anymore if that is the case why they have given appointment Through online we have selected model etc I was promised site engineer will be available to clarify all our question it was a false promise expect sales person who is fresher with careless and rude attitude

Warranty terms are not Honored

The company leads you to believe that they will resolve issues reported within the first year of ownership per their warranty program We have had an ongoing issue reported within the year warranty program that is not getting addressed They keep passing the issue back to one of their suppliers who passes the issue back to Schell and me the owner is left with no one addressing the issue

We moved into our a SchellBrothers home

We moved into our a SchellBrothers home on 4 30 20with a lot of hesitation but was assured the back andone side of the yard would be fixed They came four times and each time they made the problem worse We cannot walk on parts of the side and backyard without Slipping A rep from SchellBrothers came and told us that there is nothing they can do and offered us 1500 The cheapest estimate we got to fix the problem so far is over 20 000 We are having some serious regrets