


Based on authentic user experiences
Ben wallace
6730 reviews
N/A
1 year ago
I ve only had problems with customer
I ve only had problems with customer service I m always getting the runaround now corporate involved but thing are moving but Tyler for kb homes pick and choose who he wants to help they have not ever made an appointment or what the call a checkpoint inspection they say stress free no worries they have you covered but all I get is told now we will not help you good luck I call the 188 customer service number and they tell me someone will call but they don t even know the committee I live in because there in Phoenix but that doesn t make sense because you can google it and it s there I always get the runaround I ve even had to say don t worry about certain thing because it s too big of a headache like a microwave or even the tile or grout I fell like I have to pick what I want and then be adamant about what I need done but yet they say they got you I don t know about that I don t know how they will tell you it s not covered but then do every neighbors house with the same problem it s not fair especially when we have the same contract now the tiles on my roof or sliding we ll see if we get done My fingers are crossed hoping for the best I love my house but just some of the customer service people my God I don t even know how they have a job and customer service And I feel like because my two years is coming up they re just pushing my concerns to the side even though I have it all documented every time I ve complained about anything and nothing s been done pictures and everything so we ll see
Pat The Patman T
6730 reviews
N/A
1 year ago
Increase price of house after submitting loan
They will delay the home buying experience on purpose so that you end up paying more for your house I spoke to other homebuyers and they are not happy with their lot lottery system Basically if you want a house at their new community you need to enter into a lot drawing It don t matter when you signed up if your name don t get picked in their drawing then you have to wait until the next drawing Sometimes the newcomers can get picked while people who have waited weeks don t get picked in the drawing Here s where you will end up paying more for your home When you are picked for a lot you will have to pay the house at what it cost in the current market and what ever they increased their lot premium to be Even if you saw a house 3 days ago for 354K and they do a drawing that day which the house increased to 365K you will have to pay an increase of the lot premium plus the increase of the base price Even if you saw the house lower days weeks or months ago In my own experience this is exactly what happen My wife and I wanted a house at 354K We did the loan application with their KB home lender 3 days later we were approved and was asked to join the drawing The sales agent then sends out a new price sheet To our disappointment and surprise we saw that it went up by 10 000 and lot premium went up by 2 000 I asked them how can they do this to us It s unfair They said it is what it is we either stay on the list or get off the list What they are doing should be illegal If we saw the house at that price and submitted an application to get the house at that price why increase the price all of a sudden after all that was said and done Totally unfair Way to crush our hopes and dreams of owning a home Their slogan is Built on relationship But guess what they destroyed this relationship I will no longer purchase any KB home in the future not my family not my friends not anyone I care about will ever get deceived and hurt by their unusual business tactics Search online and on Reddit you will hear people have complained about it Some decide not to do anything because it s not worth the trouble Well I ll go to any trouble so save someone from the trouble I had to deal with and the emotional impact it have caused us This goes beyond just turning a blind eye to their deceptive cruel business method playing with homebuyers like it s a game for them Really A lot lottery No more KB home
Dillon Townsend
6730 reviews
N/A
1 year ago
Do NOT Buy beware of poor workmanship
KB Homes has not completed the work that needed to be done on my home and has still not completed the issues I closed on my home last month on the 29th and 90 of the issues have not been resolved due to either laziness or blatant disregard for other people money and time - Back door is so out of square it takes a 200 lbs person to open it They attempted to replace the track to resolve the issue but it remains as the door is not square in the wall and needs to be cut out and replaced - Mud and rusty nails all over the roof - A drawer missing from the counter I was told they have the parts for the drawer just have not had the time This was supposed to be resolved before move in Still has not been completed - Still missing appliances KB homes was given several options to resolve this issue Lied and said they are back ordered Used COVID as an excuse Order the units ahead of time Get me the units I have already given money for or give the money back - Back yard was not graded and left concreate chunks scattered all over the back yard - Lines of paint on almost every hard wood floor in the house This was noted before closing and was told it would be resolved that day - Up stairs counter was installed but left the sink laying on the floor and the old counter thrown in my guest room with drywall chunks scattered all over the place New sink has still not been installed - Garage door panels replaced and still not paintedThe fact this is how this company does business is beyond me The lack of attention to detail and continuous spewing of excuses is sickening Hire more people get the job done and do not contact me unless it is with an ACTUAL resolution and not telling me to wait and see
Lloyd McFarlin
6730 reviews
N/A
1 year ago
Dangers Company To Do Business With
If you consider buying from KB Homes be sure to have a real estate attorney look over everything Do not trust their sales people This company has put us through the wringer charged us with fees for not going with their lender even though we never signed a loan agreement with them When I first signed up I told them that I was using my own lender I work for a credit union and they said it couldn t hurt to entertain theirs KB HS Home Loans They have you sign a contract to pay for any rate locks but the amount was left blank They gave us a loan agreement and the origination fees blew away the huge builder credit they dangle in front of you We rejected it and never signed Then the night before closing which was cancelled that same night by them over lack of attic ventilation our credit union is told to wire an extra 4 445 for a rate lock citing the document we signed with a blank amount They couldn t provide a signed loan agreement because they didn t have one No bank will wire based on a no-amount agreement and a side note with a dollar figure by the way It took some serious protesting to have that removed and they did it as a favor to us We are on our 5th closing now with no date set I had purchased appliances and furniture after our final loan approval a few days before closing and now they tell me that if I have to trigger another final approval over this since my purchases caused the issue they would not return my earnest money if it falls through Oh and the reason I m under such scrutiny over the loan is because I lost my home buyer for my current address since we couldn t move out in time for them because of KB s date moves They will make everything your fault and then stick it to you for it Update I wasn t let out of the contract and ended up buying the home Things as a home-owner now are easily as bad as a contracted buyer The warranty services are dismal and unresponsive I m already having to shell out money for a freshly installed irrigation system that is having issues and I ve been blown off multiple times by the warranty contact There effectively is no warranty
Spinner
6730 reviews
N/A
1 year ago
Easily the worst company I ve ever
Easily the worst company I ve ever dealt with in my life The internet says they re one of the best builders ever with the highest customer service But surprise that s only because you can t actually negatively review them anywhere You can only on places like this which are flooded with 1-star reviews First our house took 16 months to build and when it was finished it wasn t actually -finished- The trees and sod were dead we had missing plumbing and fixtures the countertop and cabinets were damaged But since it was already 16 months we were screwed We had to accept it or walk away and they probably knew that Post move-in it s been nearly impossible to get them to fix anything Our warranty officer doesn t respond We have to call the regional manager to get anything and now they re ghosting us None of them seem to care We can t even get a can of paint It d be better if they just 100 ignored us But they constantly lead us on with false promises and then do nothing We recently had damage to our fence but KB will do nothing about it They write off as damage from a storm but it was on our warranty TODO list as far back as 10 months ago
Luis
6730 reviews
N/A
1 year ago
Terrible Customer Service
Terrible overall experience with purchase They made false promises that they did not honor and mistakes were made but the company was more concerned about hoarding profits rather than making fair or ethical corrections Loan officer did not follow up provide any updates or give any requested information in a timely manner I had to contact the loan officer and continue reaching out for basic information I would definitely not recommend to anyone
JOSE A TORRES
6730 reviews
N/A
1 year ago
KB homes Robbed my deposit and sold the house to another person
I was under contract with KB Homes in Lake Lucerne last April 2022 After many incidents the house I was under contract the house was sold to another family and I never received a cancelation notice or signed the cancelation release Jeff was the salesman that attended my case I talked to Mike Leon regarding my case and he said he will figure out what happened and will gather all the documentation needed Last time I talked to him was February 7 and after that day I called several times with no response I have a email from Jeff that says if I did not receive my deposit I should get at least a credit for a future purchase but no one send any physical proof At this point I feel frustrated discriminated and left behind I have no house no 5 000 deposit and no response from anyone from KB I have all my emails and proof and no one has taken the time to contact me for anything But when I started the process I was receiving call and emails I need to know what happened because everyone is ghosting me and I feel robbed
Bruce Stone
6730 reviews
N/A
1 year ago
I m in a wheelchair in Tierra Buena KB Homes
I m in a wheelchair in Tierra Buena KB Homes and they refused to follow ADA guidelines when building my home Simple ramps for 4 inch steps were refused As well as wider doors I was very upset to see them build A house I could not get in I was told by a supervisor of Tierra Buena KB Homes they never build ramps
Robertcarry
6730 reviews
N/A
1 year ago
We own a home built by KB and we hate
We own a home built by KB and we hate it The quality has impacted our plumbing since day one The builders had to send someone back to properly brace our bathtub because it was literally moving or shifting anytime someone stepped in We ve experienced very small almost unnoticeable leaks in the ceiling under both second-floor bathrooms until years later when we were finally able to get a remodeler to the house they discovered the first toilets were never properly fastened or braced in place The house is over 2500 square feet and can t cool correctly because according to several air conditioning repairman the builder should have installed 2 air conditioning units instead of the one that they built the house with
Ben C
6730 reviews
N/A
1 year ago
Buying a house in Broomfield CO
Buying a house in Broomfield CO Original price when I applied for as high 300 000 before upgrades 2020 But when the Lot finally opened and they started the build KBHOMEs ads lot premium charges new price now High 400 000 Then they have the nerve charging extra for simple things like oh having windows seriously The end price at Nov 2022 over 537 000 for a 1800 square foot townhouse With no ability to even have any decent upgrades This expensive house has the worst quality carpet flooring counters It looks like it was built in 1980s except for the expensive price tag oh they are also late in delivery But if you try to argue or address it Kbhome ignores you and refers you to arbitration in the signed contracts We got mad at people who hoard TP during the pandemic- shouldn t we address the same issue with fraudulent and unethical builders like Kbhome Ben C