T-mobile Reviews

I had no internet I called this morning t-mobile clientservice They were very friendly and helpful and repaired my internet immediately I gave here four stars instead of five because the waiting line was quite long on the phone although I called first thing in the morning exactly at 09 00 o clock

I recently switched to T-Mobile from Verizon I was very happy with the information I was provided and how helpful the customer service representative I worked with was I got a great deal and had an easy transition There were a couple of things that I had to figure out on my own that their tech support was not able to figure out but they did try and they were mostly pleasant along the way I did not give them 5 stars because they advertise that you will receive a Visa or Mastercard gift card when you port over a new phone This makes it sound like you can use the card anywhere The truth is you get a store credit that can only be used at T-Mobile - which doesn t do you a lot of good if you were going to use it to pay off your device with the other carrier To me that s deceptive and I didn t appreciate it which is why they only got 4 stars

Reasonable price Good network cover Useful app- Messed up customer service

When I switched from another operator to T-Mobile for both my phone contract and for my home internet connection a customer representative from my previous service provider called me and tried to persuade me to stay with them The offered me a discount for the following six months and tried to convince me that they were offering the best possible service in the Netherlands Actually I had nothing to complain the service with them was great But it was simply too expensive T-Mobile would offer me a home internet connection for half the price of what I was currently paying by taking advantage of the combined home phone contract combo discounts I told them I was switching for mere economic reasons and as a last resort the customer representative asked me Did you read the reviews of your new operator So I went to look at Trustpilot and sure enough the reviews on T-Mobile were utterly discouraging to put it mildly Normally only dissatisfied customers tend to leave bad reviews so I decided to take the risk and go on with the switch I feel like now it is my duty to report back my impressions on the service provided by T-Mobile after two months of use I am completely satisfied with the service provide by T-Mobile both for my home internet connection and for my phone data voice plan I am paying for the combined service less than what I was paying just for the home internet connection before with the added benefit of unlimited data on my phone The transition was almost effortless I just connected the modem to the line and everything was set up in a matter of five minutes One day a few weeks later I started noticing drops out in the connection and contacted the T-Mobile customer service on twitter They replied in a matter of a few hours in good English and helped me to identify the problem In fact it was not a T-Mobile problem but it was the airport express another wireless device that I was keeping close to the modem that was causing interference After that I didn t experience any problem at all I am getting full bandwidth all times of the day All in all I am quite satisfied for the quality of the service provide for the responsiveness and friendliness of the customer service via twitter and for the money I am saving month by month

Really surprised to read all the negative reviews on t-mobile My experience was 5 stars from the moment I called until my internet connection was fixed by the external technician I had to call the help desk 4 times I was never once left waiting prompt and polite help gave me unlimited internet on my mobile during the 3 day test period on home internet and then sent a technician to resolve the problem the day after the test period Impressive service

Got very friendly and speedy replies from customer service via Facebook They looked into the issue I was having and solved it for me within a day Very happy with the experience and would definitely recommend T-mobile