Thefragranceshop Reviews

Online Perfume Shop - Cheap perfume, fragrance & aftershave brands including Dio...

thefragranceshop.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers consistently praise The Fragrance Shop for helpful, knowledgeable, and friendly staff, often highlighting excellent customer service and a wide product selection. Many reviews also note fast delivery and good value, especially with discounts or membership benefits. Conversely, recurring complaints focus on expensive pricing, misleading delivery promises, poor refund processes, and issues with website functionality and order fulfillment. Some negative experiences also mention unhelpful or rude staff at specific branches and problems with subscription services.

What customers love
  • Great product variety
Common concerns
  • Expensive pricing
  • Poor refund process
  • Website issues

Last updated 2 weeks ago

C

The server was attentive and helpful

The server was attentive and helpful and very patient in helping us find just the right gift
M

The person we spoke to was very helpful

The person we spoke to was very helpful and knowledgeable she was a very friendly person and happy
P

Delighted with the perfume it s a

Delighted with the perfume it s a special edition and I used my 20 discount code so it was a bargain
M

You had what I wanted which was a good

You had what I wanted which was a good offer so satisfied with the service
M

Mahedi

Good service friendly staff Plenty of collection and affordable price
E

I like all items I buy from you shops

I like all items I buy from you shops staff very nice people and friendly staff management is excellent
P

The sales person was great

The sales person was very knowledgeable thankfully as I know nothing about perfume
A

The young lady was very helpful on

The young lady was very helpful on deciding what perfume is good and price was very polite and had a chat so then got my husband aftershave as well would recommend to family and friends
P

Great customer service

I knew that I wanted a musky rose scent Customer service lady selected two for me to try One of which was perfect No gimmicks Not pushy Spot on
M

Lovely helpful assistance

Lovely helpful assistance No rushto buy Love to shop and take time And young girls very pleasant refreshing to go in the shop

About Thefragranceshop

Online Perfume Shop - Cheap perfume, fragrance & aftershave brands including Dior, Paco Rabanne and Hugo Boss. Free UK delivery options. Free click & collect available.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Theperfumeshop
3.57 (140) · theperfumeshop.com
2
Bigfragranceshop
5.00 (2) · bigfragranceshop.co.uk
3
Perfumeonline
3.58 (139) · perfumeonline.ca
4
Perfume-click
3.57 (138) · perfume-click.ie
5
Perfumeplusdirect
3.60 (136) · perfumeplusdirect.co.uk
6
Perfume-click
3.57 (136) · perfume-click.co.uk
7
Fragrancedirect
3.56 (136) · fragrancedirect.co.uk
8
Perfumedirect
3.78 (99) · perfumedirect.com
 View all 13 alternatives
Looking for Thefragranceshop alternatives? We've ranked 13+ similar companies by reviews.
View All Alternatives