Thefragranceshop Reviews

Online Perfume Shop - Cheap perfume, fragrance & aftershave brands including Dio...

thefragranceshop.co.uk

3.6

141 reviews

Great Rating

Average of published reviews · How scores work

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Rated 3.6 out of 5 by 141 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter

AI Review Summary Generated from 140 reviews

Customers consistently praise The Fragrance Shop for helpful, knowledgeable, and friendly staff, often highlighting excellent customer service and a wide product selection. Many reviews also note fast delivery and good value, especially with discounts or membership benefits. Conversely, recurring complaints focus on expensive pricing, misleading delivery promises, poor refund processes, and issues with website functionality and order fulfillment. Some negative experiences also mention unhelpful or rude staff at specific branches and problems with subscription services.

What customers love

Great product variety

Common concerns

Expensive pricing
Poor refund process
Website issues

Last updated 4 months ago

Andrea Sanchez

4 weeks ago

Lovely help choosing a gift

Went in not knowing what to buy for my mum and the assistant was really patient, showing me a few options and letting me smell each one properly. Ended up with something I'd never have picked myself and she was spot on.

Positive helpful staff patient service gift advice product sampling good recommendation

Claire Baker

2 years ago

The server was attentive and helpful

The server was attentive and helpful and very patient in helping us find just the right gift

Mr Kenneth

2 years ago

The person we spoke to was very helpful

The person we spoke to was very helpful and knowledgeable she was a very friendly person and happy

Patricia Duval

2 years ago

Delighted with the perfume it s a

Delighted with the perfume it s a special edition and I used my 20 discount code so it was a bargain

Mrs Sue Cowan

2 years ago

You had what I wanted which was a good

You had what I wanted which was a good offer so satisfied with the service

Mahedi Hasan

2 years ago

Mahedi

Good service friendly staff Plenty of collection and affordable price

Erdal Kilic

2 years ago

I like all items I buy from you shops

I like all items I buy from you shops staff very nice people and friendly staff management is excellent

Pam N

2 years ago

The sales person was great

The sales person was very knowledgeable thankfully as I know nothing about perfume

A Boddington

2 years ago

The young lady was very helpful on

The young lady was very helpful on deciding what perfume is good and price was very polite and had a chat so then got my husband aftershave as well would recommend to family and friends

Pauline Fiddler

2 years ago

Great customer service

I knew that I wanted a musky rose scent Customer service lady selected two for me to try One of which was perfect No gimmicks Not pushy Spot on

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Thefragranceshop Reviews

Rated 3.6 out of 5 by 141 customers

Lovely help choosing a gift

The server was attentive and helpful

The person we spoke to was very helpful

Delighted with the perfume it s a

You had what I wanted which was a good

Mahedi

I like all items I buy from you shops

The sales person was great

The young lady was very helpful on

Great customer service

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