Ticketweb Reviews

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Tina Baines

1 year ago

Compassionate and supportive

I had a personal family situation and these guys were very understanding and sympathetic Replies to emails were prompt and polite I was not made to feel l was just a customer every email was genuinely courteous and kind and my concern was resolved in less than a week Thankyou for being so nice at a difficult time

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Jo

1 year ago

The customer service I received from

The customer service I received from Kevin M at Ticket Web was exceptional Through my own fault I made an error with my booking I contacted them and didn t expect a reply so quickly but the matter was resolved in under an hour Polite well structured reply which explained exactly what I had to do to sort my error Thanks again Kevin it s really appreciated

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Terry hewins

1 year ago

Lost my e-tickets and confirmation

Lost my e-tickets and confirmation email About to divorce the Wife but contacted the help desk Louie E had new tickets emailed immediately cancelled the solicitor he s not happy and rescued my dinner from the bin

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Donna Carr

1 year ago

Fantastic customer service

Fantastic customer service from Louie Responded to my email the next working day sorted out my request for a refund on my tickets due to one of the 2 headlining bands withdrawing from the tour

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Mags Kelly

1 year ago

Contacted customer services after i had

Contacted customer services after i had some difficulty n confusion on website to book preferred date for event Reply back was swift n personnal after several other emails i was successful in getting right tickets for right night and was fully refunded for other night not needed Positive prompt efficient friendly service No matter what time of day

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Steve Gray

1 year ago

Speedy Response

Realised tickets for an event hadn t arrived Contacted their customer services and had a response from Hanz within 3 minutes with both tickets attached Most impressed with the speed of service - which I definitely wasnt expecting

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Jess Denford

1 year ago

Thank you so so much Louie E

Thank you so so much Louie E I was in a bit of a panic because I hadn t received tickets to a show and only realised the day before Thank you for immediately responding to my request I was anticipating getting to the event with a receipt and pleading with the venue I m really grateful Have a lovely day

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Mark Dobson

1 year ago

I had ordered 4 tickets for Devin

I had ordered 4 tickets for Devin Townsend and requested e ticket back in January 23 but when I checked today 28th March only two were attached to the email After emailing through Ticketwebs online service regarding this I thought I would be waiting for someone Earl contacted me via email with the two missing tickets attached took less than 15 minutes for him to respond and put my mind at ease BRILLIANT

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Jayne

1 year ago

Exceptional Customer Service Experience

I am writing to express my thanks for the exceptional customer service I have recently received and cannot thank all of the customer services team enough for their understanding and refund of my ticket payment as we could not make our night out due to my urgent medical treatment commencing earlier than thought Fantastic thank you all We cannot wait to be able to book a great night out again soon Jayne xx

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Daniel007

1 year ago

Unfortunately dates for my gig changed

Unfortunately dates for my gig changed so I couldn t make the new date Hanz from Ticketweb was a superstar at handling my refund and the general manner how he addressed the situation Thank you

Rated 3.55 out of 5 by 141 Happy Customers

Compassionate and supportive

The customer service I received from

Lost my e-tickets and confirmation

Fantastic customer service

Contacted customer services after i had

Speedy Response

Thank you so so much Louie E

I had ordered 4 tickets for Devin

Exceptional Customer Service Experience

Unfortunately dates for my gig changed

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