Toolstation Reviews

Gereedschap voor de professional - Toolstation

toolstation.nl
3.57
134 reviews
Great Rating
Based on 134 user experiences

Rated 3.57 out of 5 by 134 Happy Customers

43.3%
13.4%
14.9%
13.4%
14.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

Toolstation receives consistent 5-star ratings across numerous reviews, with customers praising fast and reliable service, competitive pricing, and helpful staff. Many reviews highlight the ability to quickly locate and purchase tools, both online and in-store, with efficient pickup and delivery options. Several customers appreciate the knowledgeable staff who assist with finding the correct products. A recurring theme is the value for money, with frequent mentions of the best prices. Some negative reviews point to issues with delivery accuracy and damaged goods, but the majority of feedback is overwhelmingly positive.

What customers love
  • Fast delivery
  • Great product quality
  • Best prices
  • Helpful staff
  • Easy ordering
Common concerns
  • Defective items
  • Poor delivery service
  • Wrong items delivered
  • Bad customer service
  • Damaged packaging

Last updated 6 hours ago

P

Fast delivery with a minor problem

I ve used Toolstation a few times now because each time they ve had the lowest prices for what I ve been after The cheap prices do not mean corners cut on service Two of the orders I placed with them were placed after 4pm yet they still got them to me the very next day My only reservation is that the site is not that easy to navigate and search doesn t always bring up all they have If you want tools or hardware forget B Q Toolstation is the place to go
Y

No paint GOT PAINT

Good selection and quick pickup fastest in the city Really like this place except the city center location The staff gave us a wrong item at pick up refused to help replace the item and only refunded part of the order even though the missing item was crucial to the project We showed he had some in stock but he refused to look forced cash in our hand and told us he wouldn t do more Then we had to go home place another order at another location making a quick project take days It was just bad customer service so I bike out of town now Love this place just not that location
S

Nice to see a shop here in Hoorn at

My only complaint regards the Web form where I typed the delivery address info I wanted to have my order delivered to my P O box which is housed in a facility with an automated system for sorting its received packages Toolstation abbreviated my first name initial only which messed up the P O box system The package eventually found its way to the correct P O box though so it s all good
A

didnt receive my order

Hi I went to the Toolstation in Katwijk but was told that the fence paint that I wanted was sold out and it could be months before they would have it in store I told my neighbour we share the fence and he said that he had bought it online for his side of fence and that it arrived without any problems I went online and received the paint 3 days later So that was WONDERFUL but think it would be an excellent idea if the staff advised to buy on line in the future Thanks
A

Fine

Nice to see a shop here in Hoorn at long last Only problem last 2 months they are very badly stocked as half of the things I have needed to do my work are out of stock Maybe it s because the virus But could be bad planning Had to go to 2 other shops here in hoorn ZwaagSo 3 shops for what I should of got in 1 Never had this kind of problem in the 2 shops in Amsterdam
J

Good item

after almost 3 weeks didn t receive my order or any response to email indicated delivery time was 2-3 days with a note that it might take a little longer there is no communication customer service due to coronavirus only message i ve got is to rate my purchase UPD problem was solved after i posted a review it s a pitty that this is the only way to get a response from toolstation team thank you for solving the issue
A

Levering en track en trace perfect

Things arrived quickly to Belgium well-packed and what I ordered And good value for money Website is pretty reasonable but searching is a bit hit-and-miss if you re using the English version of the site since a lot of product names descriptions are in Dutch only Would be nice if they included info on where products were manufactured for people who care about these things
A

Helpful friendly and able to use English

Good item Happy customer
K

Fast shipping

Fast shipping simple website operation the staff is reluctant to speak English
A

Quick sale and best price

Quick sale and best price Happy to have found a good deal for the 10L close-in boiler at Toolstation I have been buying online but this was the first time dropped in a store for a pick up Very quick service I would have expected some help in selecting a good option but probably that is not expected

About Toolstation

Beste gereedschap & bouwbenodigdheden voor de professional. Meer dan 15.000 producten op voorraad. Laagste prijzen & snelste service. Alleen bij Toolstation!

United States

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