Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance

3.80

102 reviews

Great Rating

Based on 102 user experiences

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Rated 3.80 out of 5 by 102 Happy Customers

5 Star

57.8% 4 Star

8.8% 3 Star

8.8% 2 Star

4.9% 1 Star

19.6%

AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love

Excellent customer service
Fast claim processing
Helpful agents
Quick reimbursement
Clear communication

Common concerns

Expensive pricing
Policy cancellation
Premium increase
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Last updated 1 month ago

RSC BNA

2 years ago

highly responsive team with quick and easy coverage reimbursement

had a windshield replacement - had it done at my dealer and submitted for reimbursement as Vault had communicated with me before Received the refund within 24 hours hassle free and easy highly recommend Vault

Harry Kopelman

2 years ago

Vault Claim Experience

Teresa Guy who managed my claim was kind respectful and professional Her approach was transparent and efficient I am quite please and grateful for the experience

Vault Reviews

Rated 3.80 out of 5 by 102 Happy Customers

highly responsive team with quick and easy coverage reimbursement

Vault Claim Experience

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