Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 4 days ago

R

highly responsive team with quick and easy coverage reimbursement

had a windshield replacement - had it done at my dealer and submitted for reimbursement as Vault had communicated with me before Received the refund within 24 hours hassle free and easy highly recommend Vault
H

Vault Claim Experience

Teresa Guy who managed my claim was kind respectful and professional Her approach was transparent and efficient I am quite please and grateful for the experience

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

United States

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