Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
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AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 4 days ago

J

Donnie was the best

I literally have never had a more pleasant experience with a claim Lauraleigh Weaver made our lightning bolt house damage much easier to deal with She was quick to respond with empathy and direction and proceeded apace to get us reimbursed Lauraleigh is what any smart employer desires in a customer service professional
K

Claim was for windshield

Donnie from Vault was absolutely amazing We ran into a lot of issues with our mechanic who was trying to scam us and Donnie was helping us the entire way This was the first time my wife and I ever had to deal with car insurance and he walked us through it He turned what would have been a nightmare scenario with the mechanic into something that was way more than doable thanks to his expertise He saved us our sanity as well as probably thousands of dollars of extra repairs He spent hours talking to the mechanic negotiating for us and we knew he had our backs the entire time He also did not hesitate to help us way past his work hours since we were a few time zones away Donnie was incredible and we appreciate all of his amazing help
J

An excellent experience with our claim

Claim was for windshield Reimbursement was very quick I did have to contact Vault to get the claim in order to have payment processed because that was not provided up front I would suggest that you review your online claims submission because there seems to be a thorough process if you submit to Vault Safelite But if you contact Safelite on your own and submit the claim for reimbursement there is no process on line you simply email and attach the receipt It would make sense to have a form completed online attach receipt and then receive a claim as proof it was received etc I would suggest taking a look at it
D

Thank you

Our claim was processed promptly and efficiently The claims agent Matt Hughes could not have been more helpful and understanding He coordinated with the repair company immediately and made the whole experience seamless Thank you Vault
K

We have had our insurance with Vault

I always heard the horror stories of working with adjusters and coming to terms with a damages claim However to my amazement the people at Vault Insurance particularly Rich Smacchia and Ed Fuentes have made this post-hurricane experience relatively easy From their communication skills to their understanding of what I m going through and then educating me on this process it s been a pleasure They have been more akin to a relief than an obstacle to rebuild my home and life Further since the storm I have made a point to discuss my experiences with Vault Insurance with my family friends and neighbors I m proud to be a Vault client
S

Comprehensive Claim

We have had our insurance with Vault for just under a year Unfortunately we experienced the loss of three vehicles due to hurricane Ian s landfall in Southwest Florida My experience with the Vault claims process could not have been more seamless efficient helpful and effective From the very first phone call to Vault the immediate towing of our vehicles to receipt of our payment - was all completed in less than one week Truly fantastic service
D

Fast response times and good service

I reported my loss to Vault and an adjuster was immediately assigned He contacted the repair facility and authorized the work Smooth efficient process without worry or hassle Very satisfied Hope I never have to report another claim but if necessary will do so with confidence that Vault will be fair and prompt
J

We could not have been more pleased

We could not have been more pleased with how Danielle Thomas handled the situation for us Your company does an unbelievably good job when your customers have problems We could not be more impressed with how Vault takes care of their customers
J

Vault rocked it

This was very possibly the best experience I have ever had with an insurance company Teresa Guy my contact with Vault was exceptional Teresa kept me informed and made the process so easy I could not believe how quickly the checks for the lost items came Fantastic experience Jason Sheer
R

The Service Line endorsement is a joke

The Service Line endorsement was subrogated to another firm that underperformed their responsibility under my insurance They were not responsive provided no verification and simply denied my claim under the presumption that since I couldn t prove otherwise the service line was older than 50-years They had no facts or evidence took no initiative even though it is highly unlikely they were correct Neither they nor Vault responded to our request to reconsider the claim

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

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