Vault Reviews

Vault | Custom High Net Worth Insurance

vault.insurance
3.80
102 reviews
Great Rating
Based on 102 user experiences

Rated 3.80 out of 5 by 102 Happy Customers

57.8%
8.8%
8.8%
4.9%
19.6%
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AI Review Summary Based on 102 reviews

The reviews describe consistently excellent customer service, with responsive, helpful, and efficient claims handling being the most frequently mentioned strengths. Many specific agents are praised for going above and beyond during difficult claims, particularly for hurricane-related damage. Speed of reimbursement and clear communication are highlighted as major positives. A small number of critical reviews mention policy cancellations and premium increases, but the overwhelming majority report highly positive experiences.

What customers love
  • Excellent customer service
  • Fast claim processing
  • Helpful agents
  • Quick reimbursement
  • Clear communication
Common concerns
  • Expensive pricing
  • Policy cancellation
  • Premium increase
  • null

Last updated 4 days ago

D

The claim was paid and I had no issues

The claim was paid and I had no issues but no one from vault ever reached out or offered an assistance
B

Roof damage claim that took forever

Our roof damage claim was denied after several months of brutal storms where tiles went flying We had interior home roof leaks We had our handyman fix that for obvious reasons Vault tried to use that against us a pre existing condition Eventually they paid but as a lawyer i was hoping they wouldn t so I could sue them for bad faith which it was
D

The 1st claim never went through

The 1st claim never went through reportedly some glitch with the payment system however I only heard about when I called after so much time had passed In the end a check was overnighted to me
H

The website is fairly user friendly

The website is fairly user friendly our underwriter is great but I wish you downloaded into our management system
J

The quoting platform for agents has got

The quoting platform for agents has got to get better It s super slow The underwriters have been very responsive and the rates have been competitive
D

My experience with Vault has been very good

My experience with Vault has been very good I ve only written one home so far but Vault has done an excellent job and was a big help in getting the case written I would give five stars but I always feel there s room for improvement
M

Fast and fair processing

Overall my claim process was incredible The response and processing was fast and fair The only recommendation suggestion that I can provide is that given the challenges of finding quality contractors in my area it would be nice if Vault could leverage their regional client base into a collection of recommended contractors that would be more responsive to completing the work associated with a claim Instead I have had to and continue to try to find someone to make my necessary repairs
T

After initial confusion about

After initial confusion about eligibility for claim coverage the process went smoothly na dis now complete The initial response prevents me giving 5 stars
P

Low friction Claim

Claim process went smoothly Was able to connect with Vault report the incident and get it repaired quickly The team was helpful in processing the claim I initiated most calls to Vault Would have given 5 stars if they had initiated calls to me on process for filing the claim
M

Hurrican Ian claim from Ft Myers Beach FL

The adjuster had a whole team of experts available to help us determine damage etc Full disclosure this was not a quick process nor a rewarding one but I felt that the company was fair

About Vault

Vault offers high net worth personal insurance and customized solutions for affluent individuals and families. Learn about protecting your priceless legacy.

United States

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