Whistl Reviews

Whistl | UK's Leading Logistics Company

whistl.co.uk
3.63
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.63 out of 5 by 129 Happy Customers

46.5%
15.5%
7.8%
14.7%
15.5%
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AI Review Summary Based on 129 reviews

Whistl receives largely positive feedback for service quality, account management, and reliability, with long-term business relationships cited across many reviews. Some recurring complaints focus on delivery timeliness, tracking accuracy, and late handovers, particularly for certain parcels and third-party sellers. Overall, customers highlight professionalism, responsiveness, and cost-effectiveness, while a minority note delays, lost updates, or problematic collections.

What customers love
  • Excellent account management
  • Great service
  • Professional support
  • Competitive pricing
Common concerns
  • Poor tracking
  • Slow collection
  • Extra charges

Last updated 1 month ago

A

Whistl manage our bulk business mail

Whistl manage our bulk business mail and the product they offer means we have saved overhead time consumable costs and also the process we work alongside with Whistl to prepare mail has improved our internal processes It is far slicker and quicker than our previous arrangement with Royal Mail The staff are responsive and any request or query is resolved promptly Victoria is my Account Manager and she is a friendly person to deal with If I have an issue I trust Victoria to handle my issue professionally I would recommend their business services as a way to save money and time
K

Great service

I have been working with Whistl for a few years now and have been generally happy with the level of service However since having Victoria McAfee as our account manager this has improved massively Victoria is incredibly communicative positive and always ready to support whether that be responding efficiently to a query or recommending incentives and opportunities
P

Emma L

Having Emma on board is helping getting results and answers on queries Whistl has definitely got a lot better over the last 12 months with communication and working with us We had a few teething problems to start with in 2019 but seems to be getting better as we progress through the 1st quarter of 2021 Invoices are a lot clearer now too helping accounts pay more efficiently as you are adding our PO Job numbers
E

Royal mail delivered it

I was waiting on an order on Amazon and on the 27th of Jan it showed it was going to be delivered by 8pm it never came I then came to this website and saw all the bad reviews and thought I wasn t going to get it I finally found the tracking order saying my order was handed to royal mail I still had doubts I was going to get but the next day my order came with royal mail It still came in the expected time frame so I m happy
J

Package arrived on-time U K to

Package arrived on-time U K to Ireland I m giving 4 stars because the tracker give updates it remained as collected Apart from that Whistl did exactly as it was supposed to
P

Frightened when order from Amazon

Frightened when order from Amazon marketplace seller was a day late and realised they were using Whistl delivery service with all the bad reviews The item did arrive the next day however It s a pity this company gets so many bad reviews - but many people have had bad experiences
T

Surprised

After reading a fair few negative reviews I was a tad concerned of the outcome I placed an order of a bed frame with the range on 20th October and received 23rd The only reason lost a star was because expected delivery was by1st November and informed I would receive contact from courier first Lucky my son was home to bring in parcel which was left on doorstep A text or email to inform of delivery would of been an improvement and warranted a 5 star review
P

Delivered late but still at depot

The delivery via Whistl was tracked and I was able to keep apprised of its route That is until it eventually reached their depot which was listed as 2am on the same day as the estimated delivery date The item remained listed by Whistl tracking as at depot for 2 more days but was delivered later that day After checking Whistl tracking again the item is still listed as at depot even after it had been delivered
O

Slow delivery 6 days from purchase

Slow delivery 6 days from purchase but did arrive no problems
V

After reading all the very bad reviews

After reading all the very bad reviews I was so worried once I had placed my order that I was going to be waiting or it wouldn t turn up I was worrying for absolutely nothing I ordered my package on Thursday I had tracking by Friday Saturday morning I had a email to say it will arrive est Tuesday then this morning Sunday I had a email to say arriving today on a Sunday Package in perfect condition Very happy great delivery man

About Whistl

Whistl is the UK’s leading logistics company, specialising in fulfilment, contact centres, mail and parcel delivery management.

United States

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