Whistl Reviews

Whistl | UK's Leading Logistics Company

whistl.co.uk

3.63

129 reviews

Great Rating

Based on 129 user experiences

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AI Review Summary Based on 129 reviews

Whistl receives largely positive feedback for service quality, account management, and reliability, with long-term business relationships cited across many reviews. Some recurring complaints focus on delivery timeliness, tracking accuracy, and late handovers, particularly for certain parcels and third-party sellers. Overall, customers highlight professionalism, responsiveness, and cost-effectiveness, while a minority note delays, lost updates, or problematic collections.

What customers love

Excellent account management
Great service
Professional support
Competitive pricing

Common concerns

Poor tracking
Slow collection
Extra charges

Last updated 1 month ago

Eshan

2 years ago

Pathetic services

If you are in the mood to get your products delivered to a location other than the intended one then whistl UK is the answer I live in Cambridge and the company decides to deliver my products to someone in Selby Ridiculous

Steph Sherwood

2 years ago

This is the second time I have ordered

This is the second time I have ordered something that use this firm only to be informed its running late will be delivered on such a date to then be informed it s gone missing very convenient Would NEVER use this firm for deliveries coz you most likely won t receive your item

Consumer

2 years ago

Ordered from seller

Ordered from seller Who used Whistl no tracking details after one day no explanations no apologies no order received This is the 3rd time I ve suffered at Whistl s crap service I won t make another purchase from a seller using this useless company Angry

Andy Hughes

2 years ago

It s a shame you can t give zero stars

It s a shame you can t give zero stars Never heard of this company before and after reading the reviews I can understand why The whole thing smells like it s some kind of scam Feels like they just hope people aren t going to go through with the hassle of getting a refund and even if we do they re none the worse off If I ever find out a seller is using this company I ll be sending in a complaint right to the platforms operators

A Wright

2 years ago

Failed at the only job they had to do

My parcel reached their depot over a week ago and has gone no further And there seems to be no way of contacting them unless you are a business customer I guess I shouldn t expect much from a company who can t even spell it s name correctly

Mike Pickering

2 years ago

They tell lies on behalf of amazon

They tell lies on behalf of amazon saying they delivered parcel at such a time knowing they did not In my case when they say they delivered I was outside cleaning my car

Eileen Michael Meakin

2 years ago

The only thing we got was a tracker

The only thing we got was a tracker number by email no stage process explanation or delivery Live chat online was unavailable Contacting the sender revealed they had in excess of 50 customers notifying non-delivery by Whistl A simple delivery of a memory card - 8 days later nothing 7th March Still nothing A formal written complaint has been sent complete with a screenprint of the empty tracker screen and tracker number We are not responsible for says it all Sellers are paying for responsible delivery - anything less is IRRESPONSIBLE 12th March Initial seller refunded making it necessary to re-order from another seller Unfortunately they also use Whistl Apart from generating a tracker number there has been no movement towards delivery after 5 days Just where are all these small packages going

BIG DAVE

2 years ago

What a farce Bought a game from music magpie

Bought a game from music magpie horrified after seeing it was Whistl who are delivering it after reading these comments I waited the full 7 working days I only got tracking number after the 4th after I questioned Mysic Magpie that tracking number showed thar it was collection sceduled as others have had it never moved so after reading these reviews I thought not a chance am I putting up with it Music Magpie wanted me to wait longer not happening I wanted a refund so I just contacted PayPal 5 minutes later money refunded Music Magpie can now try get their product back now if they can that is that s them lost a customer I ve MM for while no issues till Whistl got involved I will never buy a item from anybody who uses Whistl as their courier

OWEN WHEATLY

2 years ago

Avoid Working on DEBT COLLECTION campaign

Whistl as a company are great to work for but debt collecting campaign isn t the best Managers don t care about their staff and sware and tell staff to go away Have their little clicks and when giving feed back they do it harshly on purpose Tell u your doing good then Stab you in back Also talk about you behind your back to staff aswell and you to scared to confront them as they use the sack against you Disgusting with their approach Male manager isn t to had but woman manager is the worst Avoid working their if you can especially the debt collecting campaign your forced to be nasty to customers

craig ryder

2 years ago

Parcel is already 4 days late and still

Parcel is already 4 days late and still no update on their website other than at depot Seems to be no telephone number to contact customer services to get any update Don t mind if they have lost it I just want to know if I m going to receive or not my delivery some time this centaury

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Whistl Reviews

Rated 3.63 out of 5 by 129 Happy Customers

Pathetic services

This is the second time I have ordered

Ordered from seller

It s a shame you can t give zero stars

Failed at the only job they had to do

They tell lies on behalf of amazon

The only thing we got was a tracker

What a farce Bought a game from music magpie

Avoid Working on DEBT COLLECTION campaign

Parcel is already 4 days late and still

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