Whistl Reviews

Had never heard of this company before After being told my order was coming from them I read the reviews and was worried Please remember they are just the middle person Has you can see both companies have information on my tracking number but Hermes info is in-depth 8961575148466325 1- the merchant or person sending you letters or items should inform you what delivery company they have used because whistl UK do not deliver they simply pick item from the merchants place of business and take them to royal mal DPD hermes to name a few 2- The tracking number on Whist website is the tracking number which you should use on the Carriers website to get the most up to date tracking information Whistl website may not update until days or weeks later as they will not have access to the carriers computer systems 3- Whistl can improve service by informing customers that the merchant should have informed them what company will be delivering their item furthermore list link to the carriers on their websites so people are not panicked and start searching fake companies putting personal details at risk I was so confused but after calling Whistl and waited short amount of time to speak with an agent who informed me my tracking number was for Hermes A more informative website would have made this such a better experience

Drivers collecting are parcels are polite and friendly Issues with collections and needing to contact an account manager is very difficult Messages are not replied to and not informed of any issues

Ordered some plants from Amazon they were despatched on Monday 13th May via Whistl Having read comments on here that Whistl pass the goods onto Hermes I decided to go to Hermes site and use the tracking number Sure enough Hermes now have the plants 2 days after despatch However I m happy with that because where I live Hermes is very good We have the same courier every time and he often delivers goods to me So 3 stars because Whistl passed the goods to Hermes but losing 2 stars for taking 2 days to pass the goods to Hermes I m expecting Hermes to deliver tomorrow hopefully the plants will still be in good condition

I m slightly confused about where my parcel is I ve followed the tracking instructions online and tried to call but it doesn t tell me where it is Could do with speaking to someone directly but pretty hard to get in touch with anyone

Ordered from Waitrose and tracking was through Whistl but they weren t the carrier Yodel were Yodel delivered the article to the door step and disappeared leaving it in the front porch Said left in a safe place rubbish in ful l view of the road and 4ft from the pavement I tried the Whistl tracking number and it worked on Yodel and both sending me emails Pretty confusing who do Waitrose contract with If anything goes missing who do or Waitrose get in touch with

Three stars because Whistl did what they were meant to - correctly managed the delivery of a parcel I ordered Like others I do not understand the point of Whistl May be easier for a business but not a good experience for a consumer of that business Whistl passed my parcel to Royal Mail who in my region have been excellent even through COVID Once the parcel was passed to Royal Mail tracking stopped as the tracking number only works for Whistl The item was a rare book which the seller stated would be posted through tracked Royal Mail It was delivered by Royal Mail within a few days of ordering but was only tracked up to the point of Whistl passing the item over had the item been lost I would not have been pleased Five stars to Royal Mail for keeping services going through difficult times Completely neutral experience with Whistl but do not see the point for a good consumer experience

Ridiculous bought something from uk didnt know itll be shipoed with this bad service Its been over 12 days now that they have the package and its still in the uk thats what the tracking says atleast Update IT ARRIVEDThe tracking just didnt show any new informations for some reason but it arrived safely just a bit late but thought it was already lost so i dont care

A small item ordered online at lunch time Thursday was shipped via Whistl No indication as to which of their services was being used from their tracking Whistl processed the packet on Friday then processed it again early hours on Monday Before posting it out via Royal Mail at 8 am on Monday My postman delivered it with the normal mail on Tuesday Their online tracking system gives no information on where the packet is physically or an expected delivery date

Having spent a frustrating half hour trying to track my parcel I posted a one-star review of this company- only for the parcel to be delivered later the same day So in all conscience I felt I should upgrade my rating as they had delivered just within the timeframe suggested by the supplier The tracking system is still useless though

Moving over to Whistl from Royal Mail has exceeded our expectations for savings and improved the quality of mail we send out enhancing our reputation looking more professional and preventing risk of data breach Having regular contact and meetings with our Account Manager has been a huge benefit as we have been able to look at what we are sending out any areas for improvement new products the savings and any issues we have had The data and intelligence has enabled us to look at the activity of teams and drive down mail volumes by being able to challenge the use of more digital engagement The customer engagement side from Whistl has been fantastic and during implementation Whistl supported andhelped us to deliver workshops with teams to provide tools guidelines and best practice to achieve clean professional mail We have had a number of large mailing events and Whistl have been proactive in assisting with these to ensurethey were managed and successful Prior to implementation we visited the Leeds depot to see first-hand how post was processed The visit gave us a clearer understanding as to why our outgoing post had to be prepared in a certain way to ensure successful delivery The implementation plan and support during that period was excellent