Whistl Reviews

Whistl | UK's Leading Logistics Company

whistl.co.uk
3.63
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.63 out of 5 by 129 Happy Customers

46.5%
15.5%
7.8%
14.7%
15.5%
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AI Review Summary Based on 129 reviews

Whistl receives largely positive feedback for service quality, account management, and reliability, with long-term business relationships cited across many reviews. Some recurring complaints focus on delivery timeliness, tracking accuracy, and late handovers, particularly for certain parcels and third-party sellers. Overall, customers highlight professionalism, responsiveness, and cost-effectiveness, while a minority note delays, lost updates, or problematic collections.

What customers love
  • Excellent account management
  • Great service
  • Professional support
  • Competitive pricing
Common concerns
  • Poor tracking
  • Slow collection
  • Extra charges

Last updated 1 month ago

J

No updates

I placed an order and the seller sent it through Whistl The item was delivered to the carrier on 05-12-2023 On 07-12-2023 they stopped posting updates about the delivery It has been more than 10 days since the last update and they do not respond to emails and do not update tracking It would be a Christmas gift that certainly won t arrive in time when normally it takes no more than 5 working days from this shipping point to the recipient
B

Terrible service

All of my items were not delivered on time Also packages were eventually just left at entrance of my apartment building along with packages for other tenants in the building Not safe Terrible service yet again
C

Collection scheduled and then nothing

Second time in a fortnight that an Amazon delivery has been stuck with Whistl for over 10 days Tracking says that they have scheduled a collection and the onward couriers say they are expecting a delivery Whistl s live help consists of a bot - no way of contacting a human Worst logistics service I ve come across
L

Never received any tracking email

Never received any tracking email Item was left on my doorstep and my sensible neighbour took into their house so it wasn t stolen clearly a useless delivery company odd that it s only ever the option for Amazon book delivery Will ensure that I buy from a different seller of whistl is the delivery option
M

Parcels never arriving anymore

Absolutely shocking experience with all my parcels this year and not just with whistl through music magpie which says Handed over to delivery carrier whistl bedford and this was on 8th March and hasn t changed since was told carrier lost it and still waiting on my refund also have had the same issue with Rarewaves USA item shipped on January 31st and never received it so are parcels going missing or being stolen these days cause it ain t making sense puts me off ordering through third party on Amazon now
W

Well thank you once again Whistl

Well thank you once again Whistl for a promised delivery 3 days ago yes I am still waiting for my item to be delivered I have contacted the company who has agreed to refund my money I have suggested that they discontinue all ties with your joke of Courier Company If I could give minus 5 stars I would If I had known that Whistl were going to be the courier I would have ordered from another Company I am totally amazed that you are still in business
P

Parcel not delivered

Parcel not delivered Collected from sender and then lost without any trace Needed to follow up myself after 15 days to get this info - the company did not update tracking Basically - useless
S

Very poor

Very poor Item not delivered after being dispatched 2 weeks ago Running late apparently with no meaningful tracking or easy means of contact I shall order elsewhere rather than purchase goods from companies using Whistl in future
L

Waiting in vain

To Whistle for - defined as to wait in vain Waited in vain for 3 days and still waiting No communication no new promise tracking number wrong Absolutely hopeless
S

Parcel What Parcel

The company sent me my tracking number and the notification that my parcel was had a collection scheduled 3 weeks ago There has been nothing since I ve organised a refund with the vendor Very disappointed

About Whistl

Whistl is the UK’s leading logistics company, specialising in fulfilment, contact centres, mail and parcel delivery management.

United States

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