Michael Richardson

When a grease fire in our Oakland kitchen caused significant smoke damage throughout our home, we contacted this restoration company on a weekend. Their emergency response team arrived within two hours to assess the situation and begin the mitigation process. They sealed off the affected areas to prevent smoke particles from spreading further and set up industrial air filtration systems that ran continuously for four days. The crew was respectful, worked efficiently, and kept us informed throughout the entire restoration process. They cleaned all walls, ceilings, and furniture affected by smoke residue, and treated our HVAC system to eliminate lingering odors. The project took about a week to complete, and the pricing was transparent with no hidden fees. Six weeks later, our home is smoke-free and back to normal. Their thorough approach and professional service exceeded our expectations, and we would definitely recommend them to anyone in the Oakland area dealing with fire or smoke damage.

After a small electrical fire left smoke damage in our Alpharetta home, we contacted this restoration company based on a neighbor's recommendation. They arrived the same afternoon to assess the extent of the damage and provided a detailed plan for the cleanup process. Their crew was professional and respectful of our property, taking care to protect undamaged areas before starting work. Over three days, they systematically cleaned all affected surfaces, treated the walls and ceilings, and ran air scrubbers to eliminate the lingering smoke odor. The project manager checked in with us daily to explain what they were doing and answered all our questions patiently. The pricing was fair and aligned with the initial estimate they provided. Four months later, there's no trace of smoke smell and our home feels completely back to normal. We appreciated their attention to detail and would recommend them for anyone dealing with fire or smoke damage in the Alpharetta area.

We had a kitchen fire that left smoke damage throughout our Bloomfield home. I called this company and they responded within two hours to assess the situation. Their team was professional and thorough - they explained the entire cleanup process and gave us a detailed timeline for restoration work. Over the next week, they systematically cleaned all affected areas, removed smoke odors using specialized equipment, and handled everything from walls to HVAC ducts. The project manager kept us informed daily about progress and any unexpected issues they discovered. Their pricing was fair and transparent with no surprise charges added later. Our insurance adjuster also mentioned they work smoothly with claims, which made the whole process easier. Six months later, there's no lingering smoke smell and our house looks better than before the incident. Very satisfied with their service and would recommend them to anyone dealing with smoke damage in the Bloomfield area.

We engaged Emblem to manage our office facilities and provide IT support for our small business in South London. The facilities management side was acceptable - they handled cleaning, maintenance requests, and general upkeep with reasonable efficiency. However, the IT support portion was disappointing. When we had network issues, it took them over 24 hours to send someone out, despite being told it was an urgent matter. Their technician eventually resolved the problem, but the delay caused significant disruption to our operations. The monthly invoicing was sometimes confusing with unclear itemization of services rendered. When I called to discuss the billing discrepancies, the account manager was polite but not particularly helpful in clarifying the charges. The service works for basic needs, but I expected faster response times for IT emergencies given their marketing promises.

We hired this company after a fire in our living room caused smoke damage throughout our house. When the restoration crew arrived, they seemed rushed and didn't take the time to protect our furniture or floors before starting work. During the cleanup process, one of the workers accidentally knocked over a bookshelf and broke several items that had sentimental value. When I brought this up with the supervisor, he said it wasn't their responsibility and that we should have moved everything ourselves beforehand. The smoke odor was reduced somewhat, but they left water stains on the carpet from their cleaning equipment. They also charged us more than the original quote without explaining why. I ended up having to hire another company to finish the job properly. Very disappointed with the lack of professionalism and care.

After a small fire in our kitchen left smoke residue throughout our home, we called this company for restoration services. It took them nearly 48 hours to respond to our initial inquiry, which was frustrating given the urgency of the situation. When the crew finally arrived, they were polite and seemed to know what they were doing. They cleaned the walls and ceiling, treated the affected areas, and ran air purifiers for several days. The odor was significantly reduced, though I still notice a faint smell in the back bedroom occasionally. The pricing was reasonable compared to other quotes we received. Overall, they got the job done and our house is livable again, but I wish they had responded faster when we first reached out.

We contacted this company to install a security camera system and door sensors at our home. The quote they gave us over the phone was significantly lower than what they charged us after the installation was complete. The technician showed up an hour late without calling ahead, and during the install he left a mess of wires hanging down the wall instead of concealing them properly. When I pointed this out, he said it would cost extra to hide the cables. The system itself works, but the mobile app connectivity is spotty and customer support hasn't returned my calls about fixing it. For what we paid, I expected much better professionalism and service quality.

Called them after a garage fire left smoke residue throughout our house. They arrived within a day and gave us a quote that was in line with what we expected. The crew was polite and worked efficiently, cleaning walls, ceilings, and most of the affected areas. However, I noticed they missed a few spots behind furniture and the odor lingered a bit longer than they said it would. We ended up buying our own air purifiers to help with the smell. For the price, I expected a slightly more thorough job, but overall they got the main work done and we were able to move back in on schedule.

We contacted them after a small kitchen fire left smoke damage throughout our home. The initial estimate seemed reasonable, but when we called to schedule, it took them three days to return our call. Once they finally showed up, the cleanup was surface-level at best. They wiped down walls and removed some soot, but didn't address the lingering smoke odor in the carpets or properly clean the HVAC system. We had to hire another company to finish the job properly. For the price they charged, I expected much more thorough work and better communication.

I discovered Annie's Closet online and have been a repeat customer ever since. I've purchased several scarves, a gorgeous leather bag, and some beautiful jewelry pieces, and every single item has been excellent quality at a very reasonable price. What really sets this business apart is Sharon's exceptional customer service. She's incredibly helpful and goes above and beyond – when I was unsure about the size of a bag, she sent me detailed photos from every angle to help me decide. The presentation is lovely too, with everything beautifully wrapped and a handwritten thank you card included. Orders always arrive quickly and the photos on the website are accurate to the actual product colors. This is a small business that truly cares about its customers and I cannot recommend Annie's Closet highly enough.