Ageas Reviews

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ageas.co.uk

3.57

140 reviews

Great Rating

Based on 140 user experiences

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AI Review Summary Based on 140 reviews

Customers frequently highlight easy online processes, competitive pricing, and helpful service as strengths of Ageas insurance. Many reviews praise the simplicity of renewals, quick claim settlements, and responsive customer support. Conversely, common complaints include unexpected price increases, poor communication, and issues with claims handling or policy changes. Some users also report frustration with system errors and rigid processes.

What customers love

Easy online process
Quick claim settlement
Simple renewals

Common concerns

System errors
Claims issues
Rigid processes

Last updated 1 month ago

Jon

2 years ago

38 increase on home contents

38 increase on home contents insurance Similar levels with another provider for my car insurance For both home and car no claims no changes to the cover These businesses have half their staff working from home overheads have thus been reduced yet we see these enormous increases It is no wonder we see inflation figures as they are Gave 2 stars as the initial move to Ageas was painless and the premium was - at the time - fairly competitive

Anonymous

2 years ago

To expensive and service is average

To expensive and service is average Monthly payment option is ridiculous for adding interest rate My fault for leaving it for last minute to insure my car Unethical business practices but nothing can be done

Sheila disgruntled pensioner

2 years ago

zero customer service for the elderly

Again another Company where speaking to a human is almost impossible Renewal should have been easy just a couple of questions but having just been in hospital and feeling vulnerable I did not want to put any business on line Finally after much stress I confirmed acceptance on an automated phone Another case of stuff the elderly

MV Pen

2 years ago

horrible agents uneducayed suoer low

horrible agents uneducated super low calibre particularly declan of claims household1 this man declan is sooo rude and uneducated am not the only person in the uk claiming very good manners and this also this declan claimed hed rather be rich than famousstay away loads of other people nicer and nicer more things to do in life rhan speak to than liow lifes

Jim Kendrick

2 years ago

problems in obtaining a re-fund

Having sold our car we cancelled our car insurance There was a 50 cancellation fee hidden in the small print which we found excessive Ageas then agreed to re-fund us the balance That was seven days ago and there is still no sign of the money Its strange how they managed to take our payment instantly from our account yet appear to have difficulties returning a portion

Mrs Sarah Whatley

2 years ago

Long wait times to speak to someone

Long wait times to speak to someone - 51 minutes on hold is absolutely NOT acceptable Had to keep chasing for a decision left without the promised courtesy car and eventually offered far less than the value of my car when it was written off meaning I had to use savings to buy a like for like replacement

Garry

2 years ago

Transactional abrasive service

Really disappointed with an abrasive and abrupt representative when ringing to confirm policy details Transactional and non empathetic To the point I cancelled the policy before the term even started Manager rang back with half an hour and was accepting of my point of view though When I need an insurance company I want them to listen be understanding and compassionate Not what I received this time Sadly they lost the 600 premium

Megan

2 years ago

The faulty online system said there was

The faulty online system said there was an error and to try again only for me to then have payment taken twice Two days after trying this email confirmation comes through with a policy number so one has gone through but I have still be charged twice Yet to receive a response to the query I have raised about my double payment and a refund being needed

David Newton

2 years ago

Excessive price hike

Excessive price hike Premium increased by 60 without any change to cover and the same level of no claims discount No explanation given

Mr William mckechnie

2 years ago

Ended up getting cheaper insurance the

Ended up getting cheaper insurance the next morning and went online to try and cancel my policy with yourselves would not let me cancel it online told me I would have to phone up to cancel as it was a Sunday but then on the Monday morning it would let me cancel online but I got charged 20 pounds plus a days insurance a bit annoying

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Ageas Reviews

Rated 3.57 out of 5 by 140 Happy Customers

38 increase on home contents

To expensive and service is average

zero customer service for the elderly

horrible agents uneducayed suoer low

problems in obtaining a re-fund

Long wait times to speak to someone

Transactional abrasive service

The faulty online system said there was

Excessive price hike

Ended up getting cheaper insurance the

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