J
John Halls
Renewed
Nothing to say
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AI Review Summary
Based on 140 reviews
Customers frequently highlight easy online processes, competitive pricing, and helpful service as strengths of Ageas insurance. Many reviews praise the simplicity of renewals, quick claim settlements, and responsive customer support. Conversely, common complaints include unexpected price increases, poor communication, and issues with claims handling or policy changes. Some users also report frustration with system errors and rigid processes.
What customers love
- Easy online process
- Quick claim settlement
- Simple renewals
Common concerns
- System errors
- Claims issues
- Rigid processes
Last updated 1 month ago
J
Janet
The majority of my interactions with
The majority of my interactions with Ageas have been great and I stay with them partly because of this On this occasion I added my daughter to my car insurance and then checked the document online to ensure the change had been made Due to the layout online it was not 100 clear that my daughter was covered for leisure as well as commuting so I tried to find a number to call to clarify after having no success with the virtual assistant Having looked for 45 minutes could not find a number so called claims where a pleasant young lady was very helpful
M
Maggie Osmond
Online renewal
Renewal online should have been straight forward no changes to policy over past year despite this had to email and call before successful
S
S Sidery
Problem adding a name to car policy
Problem adding a name to car policy online Far too long to get connected to call centre once connected the person very helpful
M
MP
Less of a rip off than other insurance companies this year at least
Ageas sent email asking for review at least they want to know on positive side one of the lowest quotes for car insurance and easy to work through www to get insured However car insurance really is a rip off large price increases with no change in circumstances I know everything has gone up but not by that much Moreover companies dont even seem to feel the need to justify increases other than because we can There does not seem to be much competition in insurance markets and neither MMA nor FCA seem to be remotely interested so damning with faint praise less of a rip off than other companies
N
Nicholas Wilding
My car insurance has gone up 20
My car insurance has gone up 20 compared to last year which is massively above inflation I have made no claims whatsoever during this 1-year period Unjustifiable
R
Roger Allen
Renewal and claims experiences
The renewal and claims staff are excellent BUT hard to reach by phone and each time I wait for lengthy periods My household insurance renewal was initially quoted at a huge increase but then came down to a sensible amount after negotiation and I renewed Then I made a minor claim soon after and was threatened with cancellation of my policy unless I paid an additional fee of around 30 I refused and eventually Ageas backed down The staff member handling this was sympathetic and helpful
J
JL
Unacceptable phone delays
I tried to phone in order to pay the premium as I received an automated message on your system saying there was a problem-only to be told that there was a queue of 40 to 50 minutes This is unacceptable They responded to this review by saying they were sorry to hear about my experience-but surely the only meaningful way of being sorry is to ensure staffing levels are such as to prevent such very long delays in answering the phone
G
Gary
I wanted to change my Debit Card
I wanted to change my Debit Card details as I had previously lost my wallet and the auto renew bank details would not have worked However finding the correct page to do that proved impossible I cancelled the auto renew and somehow managed to stumble across the payment details and paid using my new card
P
premo1127
Had to look for cheaper insurance
Been with them for two years my new renewal came in and the price was unreal had to look on line and found cheaper insurance with more benefits to my insurance like courtesy car Shop around guys
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