Bespokefireplaces Reviews

Great service Dealt with Jay he was very knowledgeable and helped me pick the best fire for my tv wall I would certainly recommend and use them again in the future

I purchased a Pano electric fire from Bespoke fires which looks really good in my living room and the service i have received has been exceptional from start to finish i spoke to Katie from customer services regarding a problem she organised an engineer nextday and problem was resolved everyone i have dealt with at Bespoke from when i purchased my Fire including engineers and people at your store have been a credit to your company and would recommend Bespoke to purchase a fire Aftersales second to none

Katie in the service department was incredibly helpful Responses were quick and clear

From ordering our fireplace right through to delivery with Bespoke Fireplaces the service has been outstanding My daughter ordered it with Colin who was very helpful and we wasn t ready for delivery as the room wasn t ready They kindly held it in their warehouse and then when we were ready to proceed they booked us in The guys who delivered it were friendly and professional I can t recommend Bespoke Fireplaces enough nothing is too much trouble

From the showroom staff to the delivery guys and finally through to Matty who fitted the fireplace was one of the best customer experiences I can remember and I am not easily pleased Everyone in the chain was brilliant and I cannot recommend all of them too highly We are so happy with how the fireplace and the acoustic boards have transformed our room so a big thankyou from the both of us

OMG The service we have got from this company has been OUTSTANDING the Liverpool branch UNREAL I spoke to a young guy called JAY he helped me with my Enquirey got it all done there and then I only ordered my Panoramic S-700 on Monday and received it today Wednesday 3rd April perfect cannot fault the service 10 star SERVICE I d say THANKS JAY Liverpool Branch see ya in Newcastle for a Geordie night out mate

Epitome of Customer Service Ordered a fireplace through Bespoke on a Black Friday offer to secure a deal heading into the showroom after seeing a Facebook advert and being pretty local it is always best to support a local business over an online company When the fireplace was delivered I wished to swap it for another deal with only that day to get it resolved as the quartz around the fireplace was about to be templated so super last minute Not only did Bespoke accommodate this they did it immediately and everything was swapped before lunchtime that same day going above and beyond In the midst of major renovations works and having terrible issues with a well known kitchen brand what a pleasure it was to deal with Bespoke I cannot thank them enough The builder s were so impressed with the fireplace they will be getting many more future recommendations from both myself and from them I cannot wait to show it off and spend time with friends and family enjoying it for many years to come In a world when so many places get bad press great companies like these guys need to get the recognition for fantastic service that they truly deserve Thanks again for being just brilliant

From the outset very good customer service the phone was picked and straight away help was given Clear information and a ready-to-help attitude - that was very calming to me as a customer The two people I spoke with had similar professional approach to customer request I highly recommend this company for their service I ll use them again and again and I ll definitely recommend them to my family and friends

We ordered the Lazio 1500 fireplace from Bespoke Fireplaces and from the initial ordering all the way to delivery our experience was a complete pleasure The times quoted re manufacturing and delivery were met and the guys who brought it to us were polite friendly and professional The fire surround is absolute next level and looks superb we honestly wouldn t change anything Jay Williams was our contact throughout and he was brilliant and nothing was too much trouble We went on to order 7 marble shelves to match the suite and it was only a week later before they were sat there waiting and complete Thank you Bespoke Fireplaces and Jay for a great experience we re thinking about another suite in another room so potentially see you very soon Thanks again Dave and Sam from Chorley

Thank you Jay and the team for the most gorgeous fire We ve fallen in love with our lounge again Thank you to everyone from Colin supporting our sale from a distance as we couldn t visit the showroom to the brilliant delivery lads A fantastic buy and quality is gorgeous it s a beautiful marble fireplace and will save us money on our dated gas fire We installed it ourselves with a helping hand from Craig Philips tutorial Denver Suite Bespoke 890 HD