Bespokefireplaces Reviews

Bespoke Fireplaces Home - Bespoke Fireplaces

bespokefireplaces.co.uk
4.61
70 reviews
Excellent Rating
Based on 70 user experiences

Rated 4.61 out of 5 by 70 Happy Customers

84.3%
5.7%
2.9%
1.4%
5.7%
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AI Review Summary Based on 70 reviews

Customers consistently report a flawless experience with Bespoke Fireplaces, citing outstanding product quality and exceptional service from knowledgeable staff. Delivery is reliably fast and packaging is secure, while after-sales support is praised as outstanding even for warranty repairs. The showroom is highlighted as excellent, offering helpful advice and a great selection. The few negative reviews focus solely on isolated delivery or minor product issues that were resolved professionally. Overall, the company is described as a class act that goes above and beyond.

What customers love
  • Excellent customer service
  • Fast delivery
  • Great product quality
  • Helpful staff
  • Outstanding after sales
Common concerns
  • Expensive pricing

Last updated 1 week ago

D

Where do I begin oh yes it s Monday

Where do I begin oh yes it s Monday morning I wake up flick on my bespoke fire then begin to make myself my routine cup of earl grey nothing comes close to the peace and tranquility that this fire brings I feel like I m in a log cabin in the snowy mountains of aspen if only one had a slay and husky s instead of a ford fiesta Anyway back on to the review If anyone is questioning about what fire to buy it has to be one of these and if your unsure on what product to buy I d recommend speaking to Sam who not only has the most in depth knowledge on the these products also has the best customer service skills in the northern hemisphere Don t delay order your fire today and don t miss out on these hot deals
M

Great company people to deal with

Great company people to deal with There is no hassle no pressure their whole focus seems to be on quality and doing the best they can for their customers Couldn t recommend James and the team enough
A

Zenith 700S suite

Just been and purchased our 3rd fireplace the team are so professional helpful and friendly thank you to James and Gary Would highly recommend and will be back soon for our next one
D

Great products and service from the

Great products and service from the team at Kirkby We bought our fireplace from the team there and had it fitted in 2020 Had no issues until recently when the flames stopped working Reported the issue to the team who arranged the repair with no hassle Would highly recommend
G

Response to a fault

I wanted to share a genuine satisfied customer comment with you about Bespoke Fireplace s Credit where credit is due the service they provided from initial contact regarding a faulty component within the fire to the repair yesterday at my house has been slick and very professional well done
H

Fab company and special thanks to

Fab company and special thanks to molly had a great experience from buying to great fitting Thank you
S

Great showroom

Visited the showroom twice this week and both times James really looked after us 1st visit was to view the showroom and to get some information and advise went away with the information i needed and was so happy with the service that i returned to purchase the fire i viewed Great service great prices range of products no pressure sales would highly recommend
A

Trade to trade

As a trade customer with bespoke I can t ask for any more the support we receive both for us and our customers is outstanding From the directors to the delivery drivers I can t question their commitment to delivery excellence It s a working relationship I hope last a very long time David Stylish media walls
J

As a trade customer its always a

As a trade customer its always a pleasure to deal with Bespoke Fireplaces they manufacture high quality marble suites complimented with very realistic electric fires offering a reassuring 10yr warranty on most of the electric range Sam my rep is always on hand when I need her help no matter how busy I m looking forward to visiting their showroom in Liverpool for some inspiration Keep up the good work guys
J

Awaiting delivery of our Panoramic 3DP

Awaiting delivery of our Panoramic 3DP fireplace Special mention to Molly who made swift alternative arrangements for our delivery that was due to being delivered within 3 days and communicated well Happy customer so far

About Bespokefireplaces

Bespoke Fireplaces Luxury marble stone fireplaces for your home or office

United States

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