Bespokefireplaces Reviews

Reported a fault with a fire on 1st Nov Under the warranty Mathew attended my address on 6th Nov and fixed the issue changed circuit board within 30 minutes Both Mathew and Katie provided great service all round Very pleased

Reported a fault with my fire which was out of warranty New parts were sent out free of charge by post with video instructions on how to swap them Work took me about 45 mins and the fire works perfectly again Communication to me by Katie in the Service Department kept me informed throughout of when the ordered parts would be in stock and then posted Excellent all round Thank you Katie and Bespoke Fires for sorting everything so effectively

Just purchased a new fire I emailed BF to ask some questions and received a reply within the hour Fire was delivered to glasgow within the 3 days advised with a Text to advise a time frame of when the delivery driver would be and a tracker to show where the driver was Very impressed with the overall service

We have a beautiful fire and had it 3 years We had a slight issue with the electrics and the service since reporting has been fabulous Katie in customer service has been super efficient helpful and very responsive The engineer who attended was excellent and all fixed within an hour Beautiful fires fantastic service Should we move house again in the future we would only use bespoke fireplaces

Excellent service sales process so easy and product delivered when we needed it no fuss So impressed with the 2m fire such a focal point in the room

Just been to the showroom and bought our new electric fire James was very helpful and showed us the features of the fire I would recommend them to anyone this is the second fire I have purchased from them and they go above a beyond Also they have a room with toys in for anyone visiting with kids which is very useful

Visited the showroom on Friday We had travelled up from the Midlands to meet James Upon entering the store we was greeted by Colin who showed us around the various fireplaces that would compliment our room and media wall whilst we waited for James James knowledge was second to none as he knew what he was talking about We ended up buying a fireplace and could not be more happy We chose this company as the fires come with a long warranty and as you can see from previous reviews it s definitely a company customers go back to We are already in the process of buying a second fire we liked Also want to give a big shout out to Colin who we had a chat with Great experience visiting the store and very courteous Staff who definitely look after the customer Keep it going guys and see you soon

After a second visit to the showroom we purchased the Panaoramic 1500 after some sound advice from James whose knowledge about the products he sells is exceptional He took time to explain everything to us answered all our questions and nothing seemed too much trouble for him Arrangements were made for delivery and installation and work started within the week A big thank you to Lewis and Josh the electricians Lee and Paul who built and the media wall for us to Dean the plasterer and a double thank you to Paul who came out again to replace the skirting board fit the TV in place and was in constant contact with us to ensure the job went smoothly Every single one of them are really professional polite and considerate I would have no hesitation in recommending Bespoke Fireplaces to anyone who is looking to have a Media Wall complete with fireplace built in their home To coin a phrase from Tina Turner these guys are Simply the Best at what they do A big thank you from us to all of you at Bespoke

We are often quick to complain and slow to praise and with that thought in mind I wanted to commend Ryan to you who came and replaced a circuit board He was professional and effective but also kind patient and caring He was conscientious answered all my questions and left everywhere tidy He said any further problems to just contact you He is an asset to your company I also want to thank everyone with whom I had contact - Colin Paul Steven Jay Katie and Molly who kept me informed at every stage I could unreservedly recommend Bespoke Fireplaces to anyone Your after sales support is phenomenal Please convey my appreciation to everyone

I had to have a replacement electric fire The aftersales team was very apologetic and replaced the item The appliance came on time and was fitted by two polite and friendly guys Excellent