Bose Reviews

Great Service

Ordered a set of PC speakers however when they arrived I decided they did not suit my needs or my particular taste in sound too much bass for me So decided to return them Absolutely brilliant called them and no hassle sent me an email and returns label I posted the goods and money refunded within a couple of days This is customer service at its best Thank you Bose

Great customer service

Had a number of Bose products over the years all were high quality A pair of sleep buds I had recently purchased developed a minor physical issue I called customer service to ask advice and spoke to a very polite and helpful young lady She immediately said we are going to send you a new pair What fabulous customer service I will definitely be buying from them again

Lovely frames buying myself another pair soon

Brilliant service and product Got a pair of Bose Alto frames from their Brent Cross store and they are brilliant sound quality is excellent and they are really comfortable I went onto get prescription lenses made to replace the existing tinted type and that unfortunately is another story but that bears no reflection on Bose Well done guys keep it up CheersJack

Really impressed with Bose

Really impressed with Bose great product and really good service Many thanks

Perfectly clear sound

Perfectly clear sound And comfortable in every way

Best sound quality you can get and good

Best sound quality you can get and good customer service

Excellent service

Excellent service by Rajat Keep up the good work Bose products are the best

One of the best customer experiences I have ever had

Si hope I got your name right you are amazing one of the best customer experiences I can recall I had issues with some earphones read up the Trustpilot reviews thought here we go and wow just simply superb I did say on the call if that happens it would be amazing but I wont hold my breath - you did what you said so happy thank you

First class customer service and replacement product from Bose

I m really surprised by these reviews it sounds like people only ever leave reviews when there is a complaint In my view they offer some of the best products and after care I ve experienced I had the Quiet Comfort 35 headphones for 5 years and they eventually lost sound in one ear I checked the Bose website and was able to trade my old headphones in and get an upgrade at a heavily discounted price around 33 off the retail price just for sending back your old headphones Things went wrong when I tried to send them back via UPS the drop off point and UPS lost the parcel and nobody would take responsibility for it I was so annoyed that I refused to accept this and got on the phone with Bose who immediately took over The representative told me I had to raise a claim but I couldn t do that as Bose originated the shipping request So I called back and a lovely lady called Marian took over She has been incredible She not only raised the case but within 3 days she had identified that UPS had lost the parcel arranged for the replacement headphones to be sent out and called me up to check that everything is in order I am actually about to go away and tried unsuccessfully to change the delivery on the UPS website entirely different experience there - if I could give a minus star review I would Marian took charge again changed the delivery address for me and has said she will track this shipment through to delivery for me This is why I have been using Bose products for the past 15 years - not only are they superb quality but I have not had customer service this good in a very long time I don t mind where a customer service team is based so long as they do their job and communicate clearly and this is exactly what I got here This will be my 3rd pair of over ear Bose headphones and I also have sports headphones the money spent is well worth it given the product quality and service