Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

D

Excellent service provided by Robyn

Excellent service provided by Robyn our Pre Tenancy Manger from the Southampton Office Telephone manner direct helpful and extremely polite When there was a glitch in the automatic online payment process via Goodlord Robyn was flexible and resolved the problem within an hour with all aspects completed to enable completion and handover of the rental property yesterday A few follow up emails received yesterday and today to confirm we were happy with the service and to check all was well far My daughter will be moving in fully on Thursday and is looking forward to her new home for many a year All round a smooth transition and a pleasure to converse with Robyn 1st class Don Acton MBE
M

We are truly grateful to the

We are truly grateful to the Southampton Charters team for their efficiency and professionalism They kept us informed throughout the process of selling our home A thousand thanks to all involved Chris and Eleanor
G

Sophie Pickering

Sophie Pickering went out of her way to put forward housing in an area my partner had interest in out of complete coincidence Even though we unfortunately weren t able to get that property she made it very quick and easy to communicate very polite and in the end helped us secure a 3rd property with no hassle Definitely deserves a raise
C

I ve been looked after in a kind and professional manner

From the moment I walked into Charters Estate Agents beautiful office in a historic town Farnham I ve been looked after in a kind and professional manner The whole process of finding a new home with Kirstie and Jacqui has been effortless and rather magical Thank you for making this journey so special and the biggest thanks for helping me find such a gorgeous place
V

Chandlers Ford Many thanks to all the team in the

Many thanks to all the team in the Chandlers Ford office We can t thank you enough for selling our house and finding us our future home Cameron Luke Edward and Ned have been a pleasure to speak to and not forgetting Stephen sales progressor for all the updates You have made the whole experience as seamless as possible We would highly recommend using Charters if you are considering buying or selling Val and Paul
I

Sophie Pickering

Sophie Pickering did an excellent job going above and beyond as she assisted in the search for a new property She was extremely friendly and did a magnificent job providing us with houses that best suits our needs and now due to her brilliance we are now going to be moving into a nice home I am forever in Gratitude thank you
B

Kirsty sales progression team worked

Kirsty sales progression team worked effectively with myself and the seller of the property to ensure completion despite a number of complicating factors Kirsty remained helpful and proactive throughout the process Kirsty was friendly and held clear communication with myself and solicitors I would like to thank Kirsty for all her help
M

Kirstie and Jacqui make Charters

Kirstie and Jacqui make Charters Lettings in Farnham a safe place through which to do business They are prize assets for Charters and have been consistently professional in transacting in all the years I have been fortunate to have them on my account
K

Highly Recommend

I would highly recommend this business I also would like to commend my agent Sophie Pickering of the Southampton branch office for walking me through the process showing me numerous properties taking all manner of panicked phone calls from me always responding promptly to email and having kindness and patience with me throughout 5 5
K

Outstanding Service from Kirsty Ollie

Outstanding Service from Kirsty Ollie Ollie was the first person to get my house on the market and he was incredibly understanding and reassuring especially after a bad experience elsewhere trying to sell the house Everything was dealt with so clearly and quickly with a real understanding of my needs and motivations Kirsty who handled the sales progression was absolutely amazing My house sale had a lot of challenges but she kept both me and the buyer fully informed at every stage I never had to chase for updates she was always on top of everything super friendly and a pleasure to deal with She followed up on every query and truly had our best interests at heart I couldn t have asked for better service from her Highly recommend - thank you Kirsty I have just exchanged on my house something I didn t think would ever happen given the difficulties I had before instructing Charters

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.