Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
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AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

M

Very professional approach on valuing

Very professional approach on valuing my house and producing a first class brochure Very helpful with advice and guidance I was kept informed when viewings were arranged and feedback Once house under offer prompt and concise updates how the sale was proceeding Margaret Parker
D

Looking for somewhere to rent was very

Looking for somewhere to rent was very daunting after being a home owner for 20 plus years However Amelia was very sympathetic and explained perfectly how it all works deposits paperwork etc and I left feeling reassured and not so intimidated Unfortunately not all estate letting agents I met along the way were the same I have now found somewhere to rent and for me it s a shame that it wasn t with Charters after the way I was treated by Amelia I could say the right property for me just not the right agents but with the housing market I guess that s how it is sometimes
L

Myself and my husband have dealt with

Myself and my husband have dealt with Sarah and Jane at Charters who have been an absolute delight communication has been efficient and fast any questions we have had they have answered They have both been so lovely to deal with nothing is a bother My husband also had a viewing with Toby who was very informative A pleasure to deal with Thank you all
Z

Property Purchase

We purchased a property via Charters and it was a great experience They answered all of our questions and accommodated multiple viewings Our sale was progressed quickly and was easy to finalise Thank you
C

Fantastic service

Fantastic service Huge thank you to Ed and the team in Chandlers Ford for their professionalism help support and guidance over the last few months Our home sold within days and when our buyer had to pull out due to personal circumstances they were able to find us a new buyer within hours What has made the process so much less stressful is the wonderful Lisa She has kept us informed on both our sale and purchase every step of the way and we are so grateful to her and the team for all their help We wouldn t hesitate in recommending them for both buying and selling
A

Lily from the bishop Waltham branch is brilliant

Lily Mott from the bishop Waltham branch was absolutely brilliant She showed me and my partner around a property today as was so friendly yet professional and knowledgeable She answered all our questions with confidence and helped us through the next stages afterwards so quickly with lots of support and no hesitation about answering our 101 questions Cannot fault her at all thank you Lily
J

Great Service

We have been looking for a property to rent in the Southampton area Throughout the process we have received fantastic service from Sophie in the lettings team who showed us round numerous properties and guided us through the offer process Sophie has demonstrated professionalism and patience throughout and we are extremely grateful for her help
S

Moving house

From initial contact through to exchange of contracts we have had nothing but friendly and efficient service from Charters Winchester Discussions with them of the point reached in the moving process were consistently helpful and constructive as was the advice we received It all added up to a positive and pleasant experience which is far from universally the case when moving house
P

My partner and I were searching for a

My partner and I were searching for a place to rent in the Bishops Waltham area and we found a beautiful 3 bed through Charters Estate We were not looking forward to the stressful process of house search but Lily Mott the letting agent was very helpful from the time we were arranging for viewing thank you Lily for all your help and thank you Charters for making the process less stressful
C

I had a really good experience with

I had a really good experience with this letting agency and especially with Lily Mott From the initial inquiry she was professional responsive and helpful every step of the way Lily has been great at helping me and my husband find a rental We have not yet signed a lease waiting on a response but I have had a far better experience than any other agency in Hampshire I also had help from Harrison who has also been very helpful Highly recommend their services

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

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Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.