Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

L

Phenomenal team and service

Our house move literally wouldn t have happened without the extraordinary efforts of the Charters team Simon was incredibly professional and helpful when valuing our house to put it on the market Cameron was extremely polite and easy to get on with when arranging viewings Jake could not have been more knowledgable and accommodating when showing us around properties on our viewings and was always there well before time And Stephen literally made the move happen dealing with very difficult circumstances within our chain We can t thank the whole team enough
A

A bespoke service

Paul and his team provided us with a bespoke personal and efficient service They are true professionals who advised us confidently and backed this advice with strong marketing strategies A team of three negotiators visited our property after the initial valuation meeting so that they could accurately and enthusiastically portray it s location and character to potential buyers Our thanks go to Daniel who was great and made a daunting sales process less stressful Thank you
P

Excellent service

Danielle Stanbook provided an efficient and professional service very responsive to queries and a pleasure to interact with
M

Professional Result oriented

Thank you Amelia Haines Truly Professional and results-driven service We had been searching for accommodation for two months without success but Charters made the process seamless Thanks to their expertise and dedication I finally found the perfect place Highly recommended
N

Great experience from far away

Charters really helped me finding the property I wanted fitting all of my requirements Sarah and Ash were particularly helpful really friendly and made my experience finding a property 200 miles from my hometown a lot less stressful When the first property I viewed didn t quite go as plan they offered an even better alternative within 24 hours Great service and great people Would highly recommend
K

Sophie has been absolutely fantastic

Sophie has been absolutely fantastic and incredibly helpful in finding a flat that suits my needs perfectly A solid 10 out of 10
C

Charters have been amazing

Charters have been amazing super responsive and helpful Ryan at the Alresford branch is always so friendly kept us up to date and was always quick to reply to queries Thank you
C

Jo Goddard

Jo Goddard has done a great job of keeping me informed on the progression of the purchase of my property She has been friendly and responsive from the start Thanks Jo and team
E

Great customer service

The level of customer service we have received so far has been incredible A huge thank you to Sophie
R

Great communicators

Thanks very much to Sophie and Ollie for their friendly prompt and clear communication I m delighted with the work they ve done coordinating everything during our first house purchase We re still not yet at completion but I hope the excellent service will continue

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

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Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.