Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

chartersestateagents.co.uk
4.00
102 reviews
Great Rating
Based on 102 user experiences

Rated 4.00 out of 5 by 102 Happy Customers

58.8%
19.6%
1%
3.9%
16.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

K

About 2 months ago I applied for a

About 2 months ago I applied for a house to rent in Alton At the same time I gave my information for the mortgage They didn t say anything positive or negative they just ignored it totally disrespectful Even the questions I asked about the heating status of the house I went to rent and the barracks could not be answered properly They just said they didn t know and delayed it I have experienced that they are completely uninterested and unserious
E

From bad to worse

Started out a great experience which turned bad Terrible management when it came to the sale of my property which resulted in a lot of money and time being wasted They were very quick to ring and ask for a good trustpilot review after the valuation was done however every part of the sales process that came after this was terrible As a result of this the sale of the property has fallen through
P

Avoid these people at all cost

Avoid these people at all cost our family has been on property for 3 month now We have 2 small children and nothing gets repaired the shower doesn t work properly the washing machine is draining into buckets among several other issues that affect our daily life unfortunately we still have 9 more month to go
L

Need to be careful

We live away from the property so asked to find a tenant as well as manage it It took months to find the new tenant and the surprisingly electric bill we got for the empty period of the property was more than double compered to when someone was living there We made enquire about it but they did not want to do anything about it and start telling me if we visited and used it of cause not also inventory Clark from Charters made numerous mistakes she did not notice the net curtains were missing that had been taken by previous tenant miscount the number of keys and so on so please be careful to dealt with them
N

Customer service really bad and do not

Customer service really bad and do not go through these guys bunch of useless agents who pretend to act professional and act as if they know what their doing but have zero knowledge of customer service and respect Take half a year to act on a request and talk to customer like animal This is the Southampton centre site
A

Extremely poor service throughout the tenancy

Moved into the flat to find it a state the works agreed to had not been carried out and the flat was barely habitable The management team were exceptionally slow at organising the remediation work and I had to regularly call hassle and show up at the office in order to get anything done This took over a month to achieve and caused a great deal of stress Upon leaving they have attempted to charge me an extra day of rent since I did not return the keys on a Sunday a day that they are closed and have no facilities to drop keys off
N

Extremely poor service

Extremely poor service never return calls and communication is appalling People seem to leave constantly and there is never any continuity planning E-mails just ignored Avoid
G

Wouldn t recommend

Charters are very proactive in relation to getting buyers through your door and getting a good price for your property However once they secured a sale they apeared to wash their hands of the transaction I bought a new build and had something called Express Movers to act as an intermediary between the agents developers and the mortgage company Trying to communicate with my buyers was impossible and any request I made for messages to be passed to my buyers was either ignored or met with and I quote As you are aware the New Homes Group do the direct sales chasing this was from Jo Goodard the Sales Negotiator It would seem then they were paid 4650 for showing six or seven potential buyers and that was about it They didn t chase my buyers or facilitate any interaction They didn t even send an email to confirm the Sale Thank me for their payment or even read the meters If you want to an agent to find you a buyer quickly I can t recommend them highly enough If you want you poor service your emails ignored a sense of apathy and complacency from your your agent so they can sit back and wait for their fees after that point they re very good at that too
H

Move In Issues

The agency is very good however their appointment of Just Move In caused many problems when I moved into my flat causing excessive bills and disputes for months
S

Tale as old as time pre-tenancy management excellent extraction from previous tenancy painful

I had reviewed extremely positively at the end of April when I found my new home so this is an EDIT to my original review with no prejudice to the staff I previously rated 5 It s such a shame Edit date 21 06 23Since moving from one Charters property to the next Charters property more than 7 weeks ago I have found the process of regaining ANY of my disputed deposit tortuous and difficult I m hoping this will be remedied soon and is no reflection on the previously well reviewed staff members but it s been a really unfortunate experience Below is my previous review of the lettings agents who showed me the properties and were fab My second experience finding a new home with Charters has been as good as the first Thomas Andrews and Sarah Bainbridge have been charming and helpful and I ve really appreciated their flexibility and promptness

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

Related Companies

View All
1
Prospect
3.71 (124) · prospect.co.uk

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.