Chartersestateagents Reviews

Charters Estate & Letting Agents in Hampshire & Surrey

4.00
102 reviews
Great Rating
Based on 102 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 102 reviews

The majority of reviews for Chartersestateagents are highly positive, with customers praising the professionalism, communication, and proactive service of the team. Many clients highlight specific staff members for their helpfulness and efficiency in both sales and lettings. Issues are rare, and when mentioned, they relate to post-sales management and property upkeep. The agency is recommended for both renters and buyers.

What customers love
  • Helpful staff
  • Great communication
  • Professional service
  • Efficient process
  • Proactive team
Common concerns
  • Poor post-sales
  • Management issues
  • High fees
  • False information
  • Negligent maintenance

Last updated 1 week ago

M

Smooth sailing

Ryan in the Alresford office has been fantastic at scheduling a good number of viewings with an exceptional turn around time Even coordinating with colleagues from their other offices to ensure they are able to facilitate the times that work best for us I look forward to dealing with their sales progression team on our future home
M

We found Charters Estate Agents to be friendly and professional

We found Charters Estate Agents to be extremely friendly and professional They have given us excellent service throughout the journey All the team have been great with special mentions for Jonathan Storme Kerry and Tilly Many thanks guys
L

I ve had a particularly good experience

I ve had a particularly good experience with Nathan Ford from Charters He s one of the only agents who has ever kept me informed on new properties coming to the market that may be of interest As I m sure anyone would agree with this is always highly appreciated Would highly recommend Charters
H

The Winchester Lettings team are all

The Winchester Lettings team are all fantastic in particular Sarah who was extremely helpful to us when we were looking to rent a property They really make every effort to find a suitable property and organise viewings as efficiently and quickly as possible They are also lovely people who are fantastic to deal with I really recommend them
A

Cannot speak highly enough

We can not give enough credit to Charters and especially Kerry They have been the ONLY Estate Agent in the area that have routinely kept us informed about properties that may be suitable for our daughter and her family We have visited around 10 different Estate Agents in the area handed leaflets explaining what they were looking for and giving the parameters such as 4 bedrooms etc and only Charters have bothered to keep us informed A very big thank you to Charters and especially Kerry
L

First class service

Charters have disproved my previously poor opinion of estate agents First class service from Winchester branch from start to finish Realistic and helpful advise to market my property All the Winchester team were friendly professional and efficient They worked hard to develop viewings for me leading to a sale with a very good price for my property Excellent sales progression service thanks to Jo Goddard I couldn t have asked for more I would highly recommend
F

Rental Property

We viewed a rental property a couple days ago Lily was the person that showed us around she was incredibly kind talkative and polite which made us want the house even more she gave us all the information and answered all the question we asked She called us today to share the good news that we were accepted Thank you so much Lily you are amazing
R

Charters Estate Agents

Jo Goddard was our sales progressor for our recent sale and purchase She was really great at giving us updates on how everything was going as well as helping us with enquiries she was totally on the ball It was a longer process than anyone would have liked but the team at Charters Alresford were amazing everyone was so helpful Charlie Fred and Kirsty
E

Great Sales Progression Team

We purchased from Charters rather than selling with them but were impressed with their proactivity and professional manner Jo and the sales progression team were invaluable in keeping things moving Friendly and efficient in equal measure Thank you
J

Highly impressive service from The Alresford Team

Thank you to The Alresford Team Due to Charlie Dixon s wise advice and solution focused approach we were able to rent then sell our mother s supported living flat to suit both ourselves and the purchasers timings Jo Goddard Sales progressor stood by us throughout the process and her cheerful updates and reassurances were heart warming Heartfelt thanks

About Chartersestateagents

Awinning Estate Agents in Hampshire & Surrey. Specialising in Lettings, Selling, Renting & New Homes, Commercial, Mortgages, Surveys & more.

United States

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Frequently Asked Questions

Charters Estate Agents serves Hampshire, Surrey, Brighton, Worthing, and the wider South East England region, with offices in Bitterne, Chandlers Ford, Fareham, Winchester, and other key locations.

The agency offers property sales, rental agreements, property valuations, and professional property management, along with digital tools like Propertycloud and MyMove for online property management and search.

They provide prompt responses, arrange viewings efficiently, and offer personalized guidance through experienced agents like Mazie, Alex Miell, and others who ensure stress-free viewings.

They use Propertycloud for online property management and MyMove platform for tracking properties, setting alerts, and efficient communication with clients.

Yes, you can book a valuation through Charters Estate Agents. They provide professional valuations and support throughout the entire property process.

About Chartersestateagents

Charters Estate Agents: Your Expert Property Partner in South East England

Nationwide Coverage with Local Expertise

Charters Estate Agentsis a leading property agency serving clients across Hampshire, Surrey, Brighton, Worthing, and the wider South East England region. Operating from a strong base in Bitterne and with additional presence in Chandlers Ford, Fareham, Winchester, and other key locations, the agency provides comprehensive property services throughout the region. The team's extensive local knowledge combined with their national reach enables them to deliver expert guidance whether you're looking to buy, sell, or rent property across this diverse area.

Comprehensive Property Services

Charters Estate Agents offers a full spectrum of property services designed to meet the needs of modern buyers, sellers, and renters. Their core services include property sales, rental agreements, property valuations, and professional property management. The agency specializes in helping clients navigate the entire property journey, from initial viewings through to completion and beyond. Their digital tools, including the Propertycloud platform and MyMove service, provide clients with convenient online access to property management, search functions, and communication channels.

Proven Track Record of Service Excellence

The agency has built a strong reputation through consistent positive client feedback and successful transactions. Customer testimonials highlight attributes including:

  • Professionalism and expertise across all teams
  • Responsive communication and prompt query resolution
  • Thorough market knowledge and honest guidance
  • Stress-free transaction management
  • Personalized service tailored to individual needs

Clients frequently praise the team's ability to handle complex situations efficiently, their detailed market knowledge including historical context, and their commitment to achieving optimal outcomes. The agency's approach emphasizes clear communication, realistic expectations, and dedicated support throughout every stage of the property process.

Regional Specialization and Market Knowledge

With deep roots across South East England, Charters Estate Agents demonstrates particular strength in coastal markets including Brighton and Worthing, as well as established communities throughout Hampshire and Surrey. Their teams stay current with local market trends, planning developments, and neighborhood characteristics. This regional specialization allows them to provide accurate valuations, targeted marketing strategies, and informed advice specific to each locality they serve.

Digital Innovation Supporting Traditional Service

Charters has integrated modern technology into their service model without compromising personal attention. Their Propertycloud system enables clients to manage properties online, schedule viewings, and access documents securely. The MyMove platform helps prospective buyers and renters track properties, set up alerts, and communicate efficiently with their chosen agent. This blend of digital convenience and human expertise aims to provide flexibility while maintaining the personalized service that many clients value.