Crosscountrytrains Reviews

Great Service from Shiva

I stupidly bought 2 tickets for the same journey and was told I could only change one for another booking before the date of the one I d messed up This was of no use to me so I decided to just try contacting Customer Relations to my utter amazement they refunded me so impressed

Travelled from Birmingham to York on

Had to book and reserve some seats from Barrow in Furness to Penzance for my neice Spoke with the call centre Mr Shiva Mamindla helped me He was excellent very helpful and informative and so very polite Thank you Shiva He made it all so easy

Me and My friend just wanna say thank

Travelled from Birmingham to York on First class I just wanted to write about Martin who looked after me I had broken my wrist and he couldn t be more helpful onboard and helping me off the train with my luggage very attentive well done on your service

On point with everything

Me and My friend just wanna say thank you to the most amazing Cross Country Staff Kat Grant We have missed our original train as one of the staffs has misguided us with the platforms Kat Grant volutarily took us to the next train and helped us be on board without purchasing another ticket What a lovely lady keep up your good work Kat What you have done today was above and beyond At the train on our way back to Leicester as am writing this review Thank you

Like many people

Always on time and reliable also online booking doesn t charge booking fees like other companies Service is simple and straight-forward to use they also offer an app The customer service is so good - always on point and always willing to spend as much of their time as possible to help you with anything needed I always book train tickets through Cross Country and I highly recommend for others to use it too

I am on a train from Newcastle to Leeds

Like many people I was stranded in Leeds I had tried since yesterday afternoon to return home Our trains were cancelled due to the weather The Northern Railway staff were not very sympathetic Thank you very much to the manager of the Leeds to Glasgow train Cross Country Line this morning She welcomed a few of us to her train without extra costs This is truly the best customer care I received for a long time Thanks to her I finally made it back home

I was on 19 03 From Birmingham to

I am on a train from Newcastle to Leeds and I wanted to share how impressed with the customer service I am I bought lunch before boarding the train but then I realised I have no cuttlery I asked the gentleman opearing the food trolley if they had any He didn t have any cuttlery with him but he came back a few kins later to bring me some Little gestures go a long way thank you

I used this service for the first time

I was on 19 03 From Birmingham to Leeds Met a lovely member of staff called Jo in first class She looked after me with tea and biscuits Jo was very good at her job friendly and chatty and most of all a big smile The best customer host I ve seen in along time Fiona