Dantelabs Reviews

Whole Genome Sequencing Dante Labs World Dante Labs Global

dantelabs.co.uk
3.56
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.56 out of 5 by 135 Happy Customers

43%
14.1%
13.3%
14.8%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 135 reviews

Reviews show consistently positive experiences with fast delivery, quality service, and reliable results, though some users report long delays or no results in a minority of cases. The majority praise prompt dispatch, clear communication, and helpful support, while recurring issues involve delayed or missing results and occasional customer service gaps. Overall, most customers find the process efficient and trustworthy.

What customers love
  • Fast delivery
  • Helpful support
  • Easy tracking
  • Good quality
  • Quick results
Common concerns
  • Delayed results
  • No results
  • Poor communication
  • Complicated process
  • Refund delays

Last updated 1 week ago

O

Fast and easy test

Received my day 2 PCR tests promptly Registered the tests and posted them away and had the results within 2 days although my husbands test initially came back as inconclusive but Dante Labs retested and came back as negative the following day Quick to respond to emails All in all a positive experience with no delays Would use them again
D

Fast test and Fast results

Fast test and Fast results I ll recommend
M

2 day compulsory test

I ordered a 2 day compulsory test before going on holiday for when i returned and it arrived within a couple of days You need to use their website and the code on the side of the tube to generate the reference for the passenger locator form once i realised this it was no problem They have no contact number but did reply within 24 hours to my message Once i posted the test the result came back within 2 days Can t complain for the price really
A

All good in the end

The test kit was delivered within 24 hours but I didn t receive the promised email with instructions and the token to register the lateral flow fit to fly test until two days later which made me so nervous that I ordered another test kit from a different company The testing itself and submission via the app worked very well and I got the certificate within 5 minutes of updating the test result on the app Edit It seems the missing token is a re-occuring event A friend of mine had the same problem but it was easily sorted by following these instructions I found in the testing app provider s FAQs If you have not received the token email please contact us directly at certificatcertific co using the word TOKEN in the subject line
S

Really good communication

I ordered two day 2 lateral flows from Dante labs before the public announcement said that PCRs are now required I contacted them and spoke to Martina who happily replaced them with a new set of PCRs Very friendly and very professional
J

Very good kit

Very good kit well organized so no problems
M

A very good experience

Dante were recommended by someone I trust both for the price of 48 and the quality of service Our experience confirmed this Swift email answers to my questions Kit arrived swiftly Clear test instructions Code for input into passenger locator form provided seamlessly After posting the kit text messages and emails informed us of progress - when the lab received the test and then the result only 13 hours between the two
S

All good

I did the Day-2 Covid test with them all good as expected test set arrived in time and the result was also sent in time
B

I would like to recommend you Dante

I would like to recommend you Dante Labs I buyed kit 2 and 8 days fast delivery easy registration with them you receive a message when your kit is in the laboratory and fast result test by email and by message Top thank you so much
A

st class service

Sent for 2nd day covid test to be delivered for my return from holiday It was there did the test put in special post box which were plentiful to where i live in Belfast Posted Thursday got email Friday to say they recieved sample Results Saturday Excelled service Could thoroughly recommend Dante Labs Joanna Reynolds Belfast bt146td

About Dantelabs

We offer whole genome sequencing to help you understand your health lifestyle and the risk of inheriting diseases Simple clear and personal reports

United States

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