Fi Reviews

If I could write a 0 for customer

If I could write a 0 for customer service I would I love my phone and the physical cell service is decent however if you need to talk to this company it s god awful They tell you on thing then do another every time they re consistent in that regard My phone replacement was approved on March 30th as of the 10th still no word no tracking number and no response like I was promised from a supervisor within 48hiurs It s been 4 days since they promised a callback in 2 days what a absolute joke They ll take you money every month but screw you if you need help or want to use your replacement service you ve been paying for for years

Customer support

Google Fi only has customer support that can tell you to turn on and off the airplane mode on the phone If that doesn t work it is to remove the SIM and put it back in Neither of these solves anything to get the data service working

Illegal termination after service is paid

This company is cheating people out of their service Just activated on April 7th My wife and I both It says we have 16 days left on our cycle but is also telling us we have to pay 2 weeks in advance to use the remainder of our service that was already paid for They never stated upon sign up that you have to pay in advance to keep your service This is illegal Not a happy customer Lawsuit Google FI if this isn t fixed

Absolutely terrible customer service

Absolutely terrible customer service I ve been trying to activate my Youtube Premium subscription that comes with the plan for almost 2 months now I have an email thread from their customer support with 27 emails from them saying Thank you for your patience the engineering team is working on your case As mentioned it s been almost 2 months PATHETIC

No customer support

I have been using Google Fi for 2 years and the coverage is decent truthfully better than Mint mobile However their customer service is an absolute joke It is the sole reason that I am swapping to Verizon For a multi-billion dollar company you would expect a lot more Straight Talk has a better customer service experience than Google Fi

No signal customer service is a joke

When I joined Fi almost two years ago it was great I joined because they used T-mobile US Cellular and Sprint towers so I had great service everywhere Now they ve dropped all but T-mobile and since I live in a rural area I hardly have any service anywhere They don t support roaming so if I m not connected to a T-mobile tower then I don t have service To make matters worse their customer service is the biggest joke in the industry When I first asked about having no service instead of just telling me that they dropped support for the other towers they literally told me to drive out to one of the areas where I had no service and then contact them back so they could troubleshoot the problem Really

FI Failure

I have been a long-time Google Fi customer and although not perfect I have consistently recommended Google Fi because of their customer service Sadly I am embroiled in a nightmare support interaction I pay monthly for device protection unfortunately I broke my phone screen several weeks ago I then submitted a device replacement claim and there was a significant delay in receiving the replacement phone because of a bug in Google s systems Disappointingly when I did receive the replacement phone it was broken To make matters worse Google will not replace the broken phone that they provided as a replacement to my original phone until I send their faulty phone back for them to review This will result in me being without a phone for 5 to 7 days As a fireman who relies on his phone for life-saving communication this is unacceptable as it would be to any modern human Google is clearly working to reduce costs in support services resulting in a service level that I consider unacceptable

worst customer support

Google Fi Has absolutely the worst customer service technical support I have ever received from a cell phone company I ve only been there a few months and I guess I assumed that Google would have decent support It is terrible

Google fi buggy

Google fi and even setting up an account is someone buggy My phone that I ordered because I don t have an unlocked phone to use for that wound up being something that was just such a confused messy situation I decided to use Verizon