Verizon Reviews

Verizon is not worthy of even 1 star

Verizon is not worthy of even 1 star I would give them negative stars if I could Took them 3 years to get our circuits for 6 sites deployed and not even properly They disconnected our new circuits erroneously when they were supposed to disconnect our old circuits left the company hanging for good 2 weeks at the height of the pandemic when everyone was working remotely and needed to connect to our data center They even backed out of few sites for our backup circuits when it didn t make financial sense for them left us hanging to find other solutions Then constant issues with no support Of course they over invoiced us too Even tried to upsell us their wireless service and not focused on resolving issues at hand Escalation and updates are pointless even with higher ups Save yourselves the headache and avoid

A profit greedy company who exploited

A profit greedy company who exploited customers during the pandemic Still trying to collect money while people were struggling The same way they treat their workers Workers are exploited while executives get perks and bonusesNo humanity or compassion from this company Scrap those lying commercials that make the company like sweet and rosy

Overcharged expect to be stalled until you give up

My entire experience with this place Franklin TN felt like a scam My wife and I decided to move our numbers to Verizon 2 months ago and we got new devices which were supposed to be for free other than the sales tax or whatever with a 3-years contract One of the things that bothered me the most was all the unmentioned changes In my opinion service providers should be more transparent about these charges before heading to the cashier s desk Anyway I ended up paying 437 24 in store and then another 466 73 as an initial payment which was also never mentioned and my monthly bill was way higher than what I was told They said it was because the promo code was missing Later on after going to the store a couple of times resubmitting tickets to correct the monthly bill one of the clerks noticed that I was overcharged for the service as well I was charged for 2 temp numbers that are used before porting our numbers 84 70 was deducted from the next bill I had to call Verizon and fix their mistake by myself because the clerk wouldn t bother to fix their own mistake In addition to all these I had to pay 22 36 for one of the devices for 36 months totals 737 88 and after 2 months of back and forth now it s reduced to 5 14 I guess it s the sales tax but the other device is only 0 28 mo for some reason At this point I had to pay unmentioned charges I was charged for temp numbers that I don t own fixed by myself I had to pay monthly for one of the devices and am still paying a smaller amount partially fixed to an acceptable amount and I still pay about 30 more for my unlimited plan than what I was told My sales clerk gave me his private number to help me out so that I wouldn t keep coming to the store and I thought that was big help but these 4 things combined somewhat suggest otherwise I ve been to the Verizon store 7 times and texted the guy for 2 months to fix these errors I mean how difficult can it be for a Verizon store to fix accounting errors I was stalled each time I texted asked to wait When I first moved to Verizon he said the numbers might bounce back and forth for about 2 weeks until the promo code finally sets in But the numbers never bounced After that the answers were very similar every time I texted I submitted a ticket or I did this and that it should take X days to reflect in your account X being 1 to 7 days This went on for 2 months Then I started receiving answers slower to never I really find it hard to believe that this cannot be sorted out by a Verizon store I was either lied to in the beginning or they did not hard enough I was going to return all the devices and ask for refund but we decided to forget about it and move on because it doesn t really hurt my income But that doesn t mean I ll keep quiet about it Trustpilot is next and then maybe twitter or reddit or whatever if I get time My recommendation to everyone who s having a similar experience is to simply return everything and get your money back before they stall you until too late it won t be fixed

Years of service rewarded with worst plan fraudulent billing

Had for years just offered unlimited Switched to T-Mobile ported but still took out full payment for 5 days of use because I didn t cancel auto payment Said it will take till September bill to get refund Global company that can t have system that tells it that because you stop usage means you stop service and stop auto payment Then keep your money for additional 7 weeks Use you for a high bill customer with hardly any usage because live in rural area then doesn t offer best plan and then keeps your money by fraudulent billing

Horrible company

Horrible company Perhaps classic bloated company that I cannot believe I m a customer So a new phone app I downloaded and cannot consistently log in Old app still works

Being charged because they had a mall

Being charged because they had a mall function with flight mode So they charged me for roaming on an unlimited international plan For over 600 They apologize and gave 79 dollars refund What about their other 521 dollar mistake

BAIT AND SWITCH TACTICS One of the

BAIT AND SWITCH TACTICS One of the saleswomen named Tabatha sold us two new phones that ended up costing us over twice the amount of money than we had asked for in our first billing along with no disclosures of return policies fees and when we decided to return the phones under their 30-day return policy they said that we would lose the previous phone numbers that we have had for over 12 years and they charged us over 300 00 in fees Shameless and deceptive business practices

Spent four hours on their website

Spent four hours on their website trying to get new service Tech on the other end named Sarah did not have good command of the English Language Kept transitioning back to her native language in the script Kept confusing the two plans with one another Had to continuously refer her to her own texts questioning the validity DID NOT TELL ME THAT MY PHONE WOULD BE DISCONNECTED immediately Left me without coverage Had to call tech support where again I dealt with someone who I had difficulty understanding I have a common name they could not make out what I was saying called ME BOB although my name is Paul Had to spend an addition two hours in the retail store getting my phone to work HORRIBLE experience