Fullycharged Reviews

Superb Family e-cargo bike Buying Experience

I got in contact with Fully Charged having regularly seen their social media activity mainly facebook also LinkedIn especially relating to electric cargo bikes to carry children We live in West London and traffic is becoming an increasing problem especially on the school run and ferrying them around to local sports clubs As we were still a little unsure we made an appointment with the team at Fully Charged in central London We were hosted by Richard and he ran through the various bike options available we have two children 4 8 we then test-rode several styles of e-cargo bike initially with no children on board then when we worked out the best option we took a second test-ride with the children to understand the effort and balance required fully-loaded It was also important to make sure the bike chosen could easily be ridden by both my wife and me with a quick saddle adjustment We settled on a Tern GSD S00 which has proven to be a fabulous bike and we all absolutely love using it still being used in these winter months too It s super easy to ride has a loaded capacity of up to 200kg and plenty of motor power to get us up any hill range is excellent too The Fully Charged team were fantastic throughout from initial test rides through to ordering the bike I had to wait for delivery as they re in such demand however was kept fully updated throughout the process then took store delivery There s also a tune-up check after 6 weeks of having the bike They WANT to help with any questions whether best means to secure the bike which accessories are recommended bike insurance options they are very familiar with bike to work schemes I can understand why Fully Charged are great at selling e-bikes they work incredibly hard to understand your requirements enable you to test lots of bikes until you establish the right one that really suits you they then continue to work hard on a customer service level to delight you as a customer If you are thinking of an e-bike I definitely recommend you check out the Fully Charged social media feeds for super useful video guides tips FAQs etc Thanks again to Richard Ben Bori and the Team

Really nice people to deal

Really nice people to deal with that go the extra mile Extremely happy with my Gocycle and the service I have received

5 Star Service Experience

Just had my rear disc brake checked and fixed I trust them to keep my precious ebike at top condition to ride everyday worry free

A complete novice when it came to

A complete novice when it came to choosing the best bike for me The guys at Fully Charged were patient and super helpful Loving my E-bike

Great response and the ability to place

Great response and the ability to place a bespoke order that was delivered to spec and quicker than expected

Great product sourcing

Great quality selection of bikes Order process easy and bike arrived early Top work

Had my urban arrow e cargo serviced

Had my urban arrow e cargo bike serviced here the team was great at communicating and working out a fair price for the work

Lifeline

Fully Charged team have been hugely accommodating Couldn t live without my cargo bike Game changer with a young family