AI Review Summary
Based on 130 reviews
Customers consistently praise Hidden Cosmetics for product quality, pigmentation, and sparkly effects, with many reporting satisfaction with the results. However, numerous reviews highlight significant issues with shipping delays, long delivery times, and poor customer service responsiveness, often requiring multiple follow-ups. While some note improvements in communication over time, recurring complaints about delayed or missing shipments and lack of proactive updates remain prevalent across many orders.
What customers love
- High pigmentation
- Sparkly effects
- Unique pigments
- Cruelty free
- Good quality
Common concerns
- Slow shipping
- Poor customer service
- Expensive shipping
- Long delivery times
- Missing items
Last updated 1 week ago
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Jade Lewis
I ordered on the 25th of September and my order arrived today The holo pigment is stunning The company did keep me updated on my order as I was concerned about the bad reviews but in all honesty I have not had any problems The products are so beautiful I did pay for tracking and my order arrived via special delivery the day after despatch I m very pleased and I would order again
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Sylvia
AMAZING
Ordered the whole bundle mixing drops and omg it was worth the wait They re so pigmented and gorgeous and looks exactly how they show them on their Instagram Yes I had to wait just over a month but I do understand that they might be having a lot of orders and plus covid don t help too Already recommended to my friend from work too D x
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Lisa
Gorgeous Pigment
I did have to wait a while for the product to arrive but with Covid and living all the way in New Zealand these things can happen and it was worth the wait I reached out on Instagram as I was getting a little paranoid and they got back to me straight away and were super helpful I purchased the pigment Royalty and while I haven t had a chance to use it properly yet I did mix a little with the Kryolan mixing medium and swatched it on my hand and it s gorgeous I can t wait to use it properly
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Jessica Archer
I ordered 1982 and the primer
I ordered 1982 and the primer The pigment is amazing I use this color so many ways Some days I dab a touch of loose pigment on like highlighter I ve used it on top of my daily shadow for oomph and I ve done full cut crease glam Another fun way to wear it is using the primer and eyeliner brush to make a gorgeous liner The pigment pan is smaller than expected but just a little goes along way Can t wait to get my next color Customer service has been interactive and responsive All around very impressed with Hidden Cosmetics
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Mel
I just received my order of 2 pigments
I just received my order of 2 pigments in the mail the other day I got Poisoned Grape Royalty they are definitely worth the wait I m blown away at how beautiful the pigments are They are even prettier in person Definitely recommend this company
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Katie Baker
Super sparkly
I was so excited to order their holographic pigment They are based in the UK and I am in the USA so I knew it was going to take a while to receive my order I think it took about 2 months to receive the product I didn t pay for tracking so I was just happy when it arrived I ordered the Loose Glitters Insomnia and Amethyst as well as the loose pigment 1982 The pigment is very fine works really well with glitter glue or pigment mixers I use a little bit of setting spray and mix it with the pigment for wonderful eyeliner The glitters work best with glitter glue or concealer All of these products are so incredibly sparkly I m obsessed Be ready for a mess when you are applying LOL I turned my bathroom into a disco ball while playing around
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Elle
Loved my haul of sparkles
The pigments and liquid eyeshadows I received are fantastic quality and I can t wait to use them The only thing that surprised me was the shipping update did take longer than expected to come through to my inbox for 4 small items - but well worth the wait
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Celia I
Make up is stunning
This company is in the Uk so please if you don t choose tracking it may take a while to get your package note this isn t the companies fault there is a world wide pandemic That aside I ordered 3 colours a bight neon yellow loose powder a shiny purplish colour and one that s all sparkle and shimmer all 3 are stunning and I can not wait to do make up with them
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nightfancy
Absolutely stunning products
Absolutely stunning products I am a self confessed glitter addict lol and I am in love I bought some for my daughter for Christmas now I am going to be ordering for myself highly recommended
fabulous products
I d got Magic Multi Chrome Pigments 2 shades for eyes and nails both colour were amazing same as photo 1g but satisfactory quantity for eyes must use eye-base cream I use mac one it s really good matching without base cream littlebit weak to fit for nails were perfect i tried with polish and gel both I d love to buy again