Hiddencosmetics Reviews

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hiddencosmetics.co
3.69
130 reviews
Great Rating
Based on 130 user experiences

Rated 3.69 out of 5 by 130 Happy Customers

46.2%
15.4%
15.4%
7.7%
15.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 130 reviews

Customers consistently praise Hidden Cosmetics for product quality, pigmentation, and sparkly effects, with many reporting satisfaction with the results. However, numerous reviews highlight significant issues with shipping delays, long delivery times, and poor customer service responsiveness, often requiring multiple follow-ups. While some note improvements in communication over time, recurring complaints about delayed or missing shipments and lack of proactive updates remain prevalent across many orders.

What customers love
  • High pigmentation
  • Sparkly effects
  • Unique pigments
  • Cruelty free
  • Good quality
Common concerns
  • Slow shipping
  • Poor customer service
  • Expensive shipping
  • Long delivery times
  • Missing items

Last updated 1 week ago

S

My items was never sent

My items was never sent Have tried to contact the Company for a whole year now they just delete my comments on Instagram Never buy from this scam Company
S

January order STILL WAITING

Ordered one lipgloss in January and paid for express delivery still waiting for it and it s September Joke of a company nearly on 1m followers on Instagram and a total scam no communications Post on social media how they suffer with anxiety and struggling - stop taking orders then and stealing peoples money or employ more people to actually get orders out How u think rubbing a business like this is ok I don t know
F

Is it possible to give zero stars

Is it possible to give zero stars I consider myself a scam aware customer but this company individual fooled me I placed an order back in May of 2023 and to date have not received any product nor a refund I ve contacted them many times via email as per their customer service and received not one acknowledgement I ve posted on insta commented on their posts on FB and you think even in the interest of saving face they would comment or even remove my post They are NOT REAL do not order anything from this wack entity
M

A Fword-ing nightmare F is not allowed but so true

If you want to give your money away and get really pissed off because you re going to be ignored ad nauseam congratulations You ve found your online makeup shop that will make your dreams come true Amm on top of that they get offended when you tell them what happened to you so they don t rip anyone else off The worst experience I ve ever had buying makeup online and I ve even bought from the USA without any problems and I live in Europe with an ocean in between Don t be fooled by the reels
S

Items never received

Items never received ordered Oct 2023 chased order and recieved an reply stating problems with company directors and would be posted before end of 2023 again never recieved- emailed again and recieved a generic response stating items would be posted 1st week of Jan 2024 again never recieved goods Company now ignoring emails and social platform messages requesting either the items or a refund Company still posting all over social media will all these amazing deals but ignoring any comments questioning them
B

I ordered several items from Hidden

I ordered several items from Hidden Cosmetics in August I have still not received my items and Royal Mail informed me the tracking number was fake I have emailed and commented several times and they have not responded They lack basic people skills and customer service and will be filing a complaint The Order was 27976 I am requesting a full refund
S

If I could put a 0 it would be

If I could put a 0 it would be You get ABSOLUTELY NO response to communications TicTok and IG both of their accounts have messages turned off Theres no company phone number to contact for any support and you have to search for a email address which doesnt get a reply either Ordered on 11 28 23 and dont have any messages or emails on shipment Tried to dispute the charge with my bank and they wanted to say it was a legitimate charge

Never received my order

I have made an order during Black Friday I never received it the support doesn t answer on Instagram or mail and I basically have never heard back from them Had to ask for a refund through my bank and at this point I just hope to have my money back
C

I made an order back in October

I made an order back in October 2023 and have yet to receive my order despite reaching out I have not even received a response from my inquiry I should have researched more because apparently this company is notorious for taking orders and NOT shipping the products
S

BUYER BEWARE

The first time I order from this company over a year and a half ago I got my order It took about a month but I got it This time I ordered a few thing back at the beginning of Oct 2023 I got no response or tracking info by the end of Nov 2023 So I saw on IG that something had happened to the company and that they were rebuilding the website and had a new email So I wrote to the new email in the beginning of Dec asking about my order and got a response within a couple of days letting me know that they are sifting through orders that were not fulfilled and when they pack mine I will get a few gift for my patience I waited until about 2 weeks ago so mid Jan 2024 asking for an update To this day end of Jan I have still yet to get a response Yet they are still advertising fulfilling new orders on their social media

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