Hsbc Reviews

My husband took out a credit card about 8 months ago offering 25 as an incentive With TopCashBack He has waited and waited for the 25 only to find out today that this has been declined No reason given - surely this is misrepresentation

After 20 years of being a good customer having a credit score within top 25 of UK I m offered a 500 interest free overdraft to help with the cost of living HSBC accept my application then refuse to increase my overdraft to make any use of it and the hard search they conduct drops my score by 50 points That is a bad service HSBC Online security can be a real nightmare to sort out if it goes wrong or they update their system And finally tye call centres they are used have terrible quality phone line connections and I struggle to understand the staff as they do me We are a financial services nation that is now outsources more and more often

Customer service is usually fine but when it isn t it s truly awful I needed a simple bank statement to prove my identity in order to receive a cash prize from a trustworthy verified source and was repeatedly told by my local banker that I m letting myself become a victim of fraud In unnecessarily condescending and sarky tones

Initially attracted by the Martin Lewis information but was interested in their currency card although Ive not got as far as that yet Opening account is fine a lot of emails and letters but ok Transferring money in to the current account is easy as is spending it However trying to get some of it back out into the same source account oh dear A fraud text three phone calls 5 different operators Strangest questions I appreciate a level of security but this was another level I actually thought I had dialled a scam number and they were phishing for information In conclusion its not working out the hassle is certainly more than the alleged bonus payment which I am very sceptical of ever receiving and there is no way on earth I would transfer my banking to this company So I will slowly empty the remaining funds from the account then use the debit cards for smoothing polyfilla or grout or something

I have called these guys to set up a direct debit for my monthly credit card payment They agreed but they always don t come through Eventually I got a poor credit score because of late payment when they don t come through Now I want to get a loan from them they refused saying my credit score is poor which is their fault Notwithstanding that they know my account with them is my salary account and I work for the NHS I can t wait to go back to work and change my salary account to a bank that considers their customers and have empathy

I have to transfer my ISA to HSBC UK since Barclays closes my account in the UK I currently live in Sydney but I am an UK citizen HSBC UK just asked me to send a signature specimen by going into a branch to sign in front of an authorised employee but they simply ignored the fact that I don t live there I chatted online with them in the UK and the advise was as I came to expect from them go to a branch in Sydney and see how it goes But since my trip there would be more likely for nothing since neither HSBC ISA UK nor the foreign branches have been consulted I would like HSBC UK to advise how and where to proceed given this specific situation Thanks

We could write a book relating to HSBC since closing our local branch I do not normally do a review but todays episode deserves one Our branch is now a 30 minute drive we parked up for an hour went straight into Bank the queue was so long the car parking ran out so back we go to the Car Park to put more money in the machine The reason we went to Bank for took over 3 hours from leaving our home it is quite ridiculous We could tell many a story about other problems we have when telephoning etc Please HSBC start listening to your customers as your business would not run without them

It s just an appalling bank I consistently have issues and when I have to phone them it takes three or four goes until the Indian guy or girl and myself can just about understand each other enough to start a conversation about what I need It does normally end with a total breakdown of miscommunication and I have to end the call and give up Because of this I refuse to use them for anything important I actually wanted to upgrade my account to use for something and if I was a new customer I can do this online Because I m an existing customer I have to take time off work make an appointment drive a long way now they ve closed most branches all to upgrade my account Just backwards I can however close my account and then I ll be a new customer and able to do it online Because of the way they treat customers like this though now I m closing my account I ve realised it s the perfect opportunity to go elsewhere When I tried to explain this to the Indian guy on the phone he said OK And that is how good hsbc is

What a terrible service Accompanied my aunt to the Harrow branch on Wednesday12th April as she had a broken arm Branch didn t have enough staff to provide efficient customer service and my poor aunt had to wait for an hour This bank keep closing all their branches which limits access to most elderly people Such poor facilities and service I feel the pain of the limited staff who were polite at the branch and the long queues of tired customers

Communication is a very definite weak point The customer team are lovely and helpful but they are limited as to what they can do with the underwriters We have only discovered information about our mortgage application through talking to the customer team There have been no emails phone calls or other communications from HSBC The process takes too long We have regularly been told it will take 3 more days every week for the past 6 weeks I just wish we could talk to someone and find out what is happening but it appears nobody can do that If we weren t so far into the process I would switch supplier