Natwest Reviews

Excellent customer service

I called up NatWest online banking customer care and spoke with Aaron who helped me complete a balance transfer Aaron was really helpful polite and friendly which really makes difference as usually speaking to any customer care team in the evening they sound like they don t want to help but this was the complete opposite Thank you Aaron and I really hope this feedback gets back to you

Never had any problems with natwest

Never had any problems with natwest I ve recently closed all current accounts and credit cards with them simply because there s better savings rates with other banks I ve found their customer service very good and always solved my queries

I ve had a bank account with them for 5

I ve had a bank account with them for 5 years Very happy with service I have received Interest rates good on savings account

I have had a really good experience

I have had a really good experience dealing with NatWest I have been dealing with the mortgage side due to a sudden need to extend my lease before selling my flat very long story short out estate agent incorrectly stated that the lease was already extended so we re trying a rush job of extending the lease Everyone I have spoken to have been courteous and made me feel that they are actually going to go what they say and they have done I have got my consent form to extend my lease in a timely manner Thank you so much for all your help

Banked with Natwest for years and

Banked with Natwest for years and they ve always handled my accounts well Tried other online banks recently and they all lack good customer service At least with Natwest you have real people who are willing to do the work involved and to give good advice not chatbots or vapid airheads hiding behind a screen

I don t beleive it One Foot in the Grave

I have complained to NatWest about the text box that accompanies Cora because it gets in the way when I want to pay or transfer money They tell me they will look into the possibility of improving our service I m amazed

Excellent Customer Service

A young new employee Mohammad Dasnak DasnakM in Natwest Customer Services went over and above to ensure that my request was met Without his persistence what could have taken a lot longer was able to be resolved as efficiently as possible I think he has a good future ahead in the world of banking

Great service

Great serviceAn easy and quick bank account opening process with the account opened in less than 24 hours A smooth switching process with regular updates from the bank The app is very cool and modern I received my debit card after 3 days I ve also experienced polite and professional customer service so far

The power of good complaints handling

The power of good complaints handling Had terrible trouble getting access to my account and a raft of substandard customer service experiences trying to sort it out including with their complaints process However I persevered and the complaint was eventually submitted Received a phone call from Louise who recovered and resolved the situation I ll probably still leave as their interest rates are poor but that is a separate thing